Raven Carter
San Leandro,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Roadside Assistant
TransDev
02.2022 - 04.2024
- Lends extra support to the fully autonomous cars.
- Monitor all of our active cars, and are always ready to assist if the need arises. If the autonomous car stops for any reason and can’t continue on its own.
- Work with local law enforcement to place traffic cones around the autonomous car and secure the area if needed.
- Increased customer loyalty by going above and beyond to ensure all needs were met during roadside assistance interactions.
Autonomous Specialist
TransDev
07.2021 - 02.2022
- Monitor self-driving vehicles & provide feedback as needed.
- Drive cars in manual as assigned to collect various types of data.
Freight Operations Clerk
FedEx
04.2020 - 05.2021
- Assisted in inventory management, tracking stock levels to avoid shortages or overstocking during peak seasons.
- Contributed to cost reduction efforts by identifying opportunities for consolidating shipments or utilizing more cost-effective carriers.
- Reduced shipping delays by proactively identifying potential issues and resolving them promptly.
- Maintained compliance with industry regulations through diligent monitoring of freight documentation and processes.
Dispatch Assistant
Mv Transporation
11.2018 - 03.2020
- Handled incoming calls and emails from customers regarding any issues.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Checked that each scheduled route was appropriately covered by drivers.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
Lead Security Officer
Securitas Security Services USA
03.2015 - 08.2018
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw premises, including entry and exit of up to 200 employees and visitors daily
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
Education
Associate of Science - Biological Sciences
City College of San Francisco
San Francisco, CA12.2025
High School Diploma -
City College of San Francisco
San Francisco, CA06.2009
Skills
- Deadline oriented
- Customer service
- Problem-solving
- Scheduling expertise
- Multitasking and organization
- Computer proficiency
Certification
- Licensed Security Officer - 6 years
- Licensed CDL Class B - 3 years
Timeline
Roadside Assistant
TransDev
02.2022 - 04.2024
Autonomous Specialist
TransDev
07.2021 - 02.2022
Freight Operations Clerk
FedEx
04.2020 - 05.2021
Dispatch Assistant
Mv Transporation
11.2018 - 03.2020
Lead Security Officer
Securitas Security Services USA
03.2015 - 08.2018
Associate of Science - Biological Sciences
City College of San Francisco
- Licensed Security Officer - 6 years
- Licensed CDL Class B - 3 years
High School Diploma -
City College of San Francisco
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