Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Carter

Las Vegas

Summary

Proven leader in retail management, notably with Giorgio Armani, adept at enhancing customer experience and driving sales through strategic merchandise displays and efficient operations. Skilled in problem-solving and customer service, achieving consistent sales targets and high client satisfaction. Expert in inventory control and retail operations, fostering significant improvements in store performance and customer engagement.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Giorgio Armani
03.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Sales Supervisor

Steve Madden
04.2017 - 03.2021
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.

Key Holder

Ugg
10.2015 - 04.2017
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Education

Bachelor of Arts - Criminal Justice

University of Nevada, Las Vegas
Las Vegas, NV

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Retail operations

Timeline

Assistant Store Manager

Giorgio Armani
03.2021 - Current

Sales Supervisor

Steve Madden
04.2017 - 03.2021

Key Holder

Ugg
10.2015 - 04.2017

Bachelor of Arts - Criminal Justice

University of Nevada, Las Vegas

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Raven Carter