Raven Chang
Atlanta,GA
Summary
Accurate, assertive and adaptable team player, effective at multitasking in challenging situations and meeting critical deadlines.
Overview
5
5
years of professional experience
Work History
Server
Divine Plant Based Cuisine - (678) 815-2207
Forest Park, GA
02.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Manager
Divine Plant Based Cuisine - (678) 815-2207
Forest Park, GA
03.2020 - 08.2023
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Assisted with accounts receivable and accounts payable functions.
- Assisted with answering phones, filing paperwork, and entering data.
- Created detailed reports on weekly and monthly revenues and expenses.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Optimized profits by controlling food, beverage and labor costs.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Secretary
Sunshine Cleaning Flooring Design - (678) 283-0037
Atlanta , GA
09.2019 - 09.2020
- Received and routed incoming calls and correspondence to promote timely communication.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Maintained office supplies by checking stocks and placing orders.
- Produced and distributed team newsletters, email updates and other forms of communication.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Sales Associate
Express Clothing
Chattanooga, TN
08.2020 - 03.2022
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Bachelor of Science - Architecture
Kennesaw State University
Marietta05.2027
High School Diploma -
Atlanta Adventist Academy
Duluth, GA05.2020
Timeline
Server
Divine Plant Based Cuisine - (678) 815-2207
02.2021 - Current
Sales Associate
Express Clothing
08.2020 - 03.2022
Manager
Divine Plant Based Cuisine - (678) 815-2207
03.2020 - 08.2023
Secretary
Sunshine Cleaning Flooring Design - (678) 283-0037
09.2019 - 09.2020
Bachelor of Science - Architecture
Kennesaw State University
High School Diploma -
Atlanta Adventist Academy
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