Raven Davis
Summary
Service-centric Restaurant Supervisor with 5 or more years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards. Also personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
CoreLife Eatery
01.2022 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
General Manager
Auntie Anne's Pretzels
01.2018 - 01.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews and training schedules.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
PCA
Courtyards
01.2016 - 01.2018
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Education
Associate of Science - Mental Health Counseling
Erie Community College
Buffalo, NY05.2024
High School Diploma -
Frontier Senior High School
Hamburg, NY06.2013
Skills
- Kitchen Staff Supervision
- Team Coordination
- Food Portion Specification
- Operational Problems Analysis
- Basic Nursing Care
- Patient Vital Taking
- Staff Scheduling
- Inventory Management
- Calm and Pleasant Demeanor
Timeline
Restaurant Supervisor
CoreLife Eatery
01.2022 - Current
General Manager
Auntie Anne's Pretzels
01.2018 - 01.2021
PCA
Courtyards
01.2016 - 01.2018
Associate of Science - Mental Health Counseling
Erie Community College
High School Diploma -
Frontier Senior High School
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