Raven Dove
Roanoke,VA
Summary
Results-oriented Sales Representative with expertise in customer relationship management and lead generation. Skilled in driving sales and enhancing customer satisfaction through effective engagement and product knowledge. Focused on improving service quality and streamlining operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Sales Representative
Verizon Wireless
Daleville, VA
03.2025 - 08.2026
- > Cultivated customer relationships, resulting in increased sales and new lead generation.
- > Demonstrated wireless products to potential customers, increasing engagement and interest.
- > Educated customers on device features, enhancing product understanding and satisfaction.
- > Answered product inquiries from prospective customers to facilitate informed purchasing decisions.
- > Resolved customer issues and escalated complex cases, ensuring seamless service experiences.
- > Partnered with team members to enhance overall customer satisfaction levels.
- > Analyzed feedback to enhance product offerings and service quality.
- > Processed transactions efficiently via point-of-sale systems, ensuring smooth operations.
Bank Teller
InFirst federal Credit Union
Roanoke, Virginia
06.2024 - 03.2025
- Processed customer transactions accurately and efficiently at InFirst Federal Credit Union.
- Managed large monetary transactions with precision and security.
- Balanced cash drawer daily to ensure accuracy and compliance with policies.
- Resolved customer issues promptly, ensuring a positive banking experience for members.
- Assisted customers with account inquiries and provided relevant financial information.
- Promoted credit union products to enhance member services and satisfaction.
- Collaborated with team members to streamline operations and improve service delivery.
- Conducted training sessions for new tellers on procedures and customer service standards.
Taco Bell Manager
Taco Bell
Charmco, West Virginia
08.2021 - 05.2024
- Supervised daily operations to ensure efficient service and food quality.
- Trained staff on customer service standards and food preparation techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented health and safety protocols to ensure a clean work environment.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored cash handling procedures for accuracy and security in transactions.
- Evaluated staff performance metrics to identify areas for improvement. and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Diploma -
Greenbrier West High School
Charmco, WV06-2023
Some College (No Degree) - Business Administration And Management
Concord University
Athens, WVSkills
- Customer relationship management
- Product knowledge
- Point-of-sale systems
- Lead generation
- Sales development
- Closing sales
- Customer retention
- Account management
- Client relations
- Team training
- Teamwork
- Problem solving
Certification
- learning and Development
- ADP Entry Level payroll Specialist
- Payroll And HR Management
- Exploring The Field Of HR Payroll
- Credit Risk Management
- Security Governance and Compliance
- Fundamentals Of Credit
Timeline
Sales Representative
Verizon Wireless
03.2025 - 08.2026
Bank Teller
InFirst federal Credit Union
06.2024 - 03.2025
Taco Bell Manager
Taco Bell
08.2021 - 05.2024
High School Diploma -
Greenbrier West High School
Some College (No Degree) - Business Administration And Management
Concord University