Raven Ervin
Madisonville,Tennessee
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in staff training and inventory control. Recognized for enhancing team productivity and customer satisfaction through effective decision-making and relationship building. Committed to quality assurance and operational efficiency, driving improvements that foster a collaborative work environment.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
13
13
years of professional experience
Work History
Shift Manager
McDonald's
04.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and safety protocols.
- Trained and mentored new staff, enhancing team productivity and collaboration.
- Managed inventory control, optimizing stock levels and reducing waste.
- Conducted performance evaluations, providing constructive feedback to team members.
- Resolved customer concerns promptly, maintaining high satisfaction levels and loyalty.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Server
Waffle House Restaurant
03.2023 - 01.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently in high-pressure environments.
- Trained new staff on restaurant policies, menu items, and service protocols.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
Shift Manager
McDonald's
03.2019 - 04.2023
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, improving overall performance and efficiency.
- Implemented workflow enhancements, streamlining processes for better productivity.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
Lamination Technician
Dynasty Spas
09.2017 - 03.2019
- Operated lamination machinery to ensure quality production standards were met consistently.
- Assisted in training new technicians on equipment operation and safety protocols.
- Conducted regular maintenance checks on laminating equipment to optimize performance.
- Monitored workflow processes, identifying areas for efficiency improvements and implementing solutions.
Team Leader
McDonald's
09.2016 - 11.2017
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Mentored junior team members, fostering skill development and enhancing team performance.
- Streamlined workflows through process improvements, reducing operational bottlenecks.
- Coordinated project timelines and resource allocation to meet strategic objectives.
Production Specialist
HP Pelzer Automotive Services
08.2015 - 07.2016
- Operated production machinery to ensure efficient workflow and maintain high-quality standards.
- Collaborated with team members to optimize production processes and reduce downtime.
- Conducted routine quality inspections, identifying areas for improvement in manufacturing operations.
- Assisted in training new employees on safety protocols and equipment operation procedures.
Senior Caregiver
Keith Care
07.2013 - 05.2015
- Supervised daily activities to ensure comfort and safety of clients.
- Developed individualized care plans tailored to client needs and preferences.
- Trained new caregivers in best practices for patient care and safety protocols.
- Assisted clients with personal hygiene, mobility, and medication management.
Housekeeping Aide
Holiday Inn Express Hotel
06.2012 - 07.2013
- Maintained cleanliness and organization in assigned areas to enhance guest satisfaction.
- Assisted with laundry processes, ensuring timely availability of clean linens.
- Utilized cleaning equipment and supplies effectively to uphold safety standards.
- Followed established protocols for sanitization and disinfection in high-touch areas.
Education
High School Diploma -
McMinn County High School
Athens, TnSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Training and mentoring
- Relationship building
- Quality assurance
- Inventory control
- Payment processing
- Staff supervision
Timeline
Shift Manager
McDonald's
04.2025 - Current
Server
Waffle House Restaurant
03.2023 - 01.2024
Shift Manager
McDonald's
03.2019 - 04.2023
Lamination Technician
Dynasty Spas
09.2017 - 03.2019
Team Leader
McDonald's
09.2016 - 11.2017
Production Specialist
HP Pelzer Automotive Services
08.2015 - 07.2016
Senior Caregiver
Keith Care
07.2013 - 05.2015
Housekeeping Aide
Holiday Inn Express Hotel
06.2012 - 07.2013
High School Diploma -
McMinn County High School