Raven Evans
Cumming,GA
Summary
Analytical and service-driven professional with 5+ years of experience supporting operations, administrative processes, and data-driven decision making within healthcare environments. Experienced in Excel reporting, electronic systems management, customer relations, and workflow coordination. Recognized for improving operational efficiency, maintaining data accuracy, and supporting team collaboration in high volume environments. Seeking to contribute analytical and systems support expertise to a corporate HR Support Systems or HR Analyst role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PBX Communications Systems Operator
Northside Hospital Forsyth
Cumming, GA
09.2023 - Current
- Manage hospital communication systems connecting clinical administrative, and emergency departments.
- Route urgent and routine communications efficiently to appropriate teams and medical staff.
- Maintain accurate communication logs while supporting hospital workflow coordination.
- Provide professional communication support in high-pressure and time-sensitive situations.
- Facilitate efficient information flow across departments to support patient care operations.
Cashier/Customer Service Representative
Home Depot
Cumming, GA
04.2023 - Current
- Process high-volume customer transactions while maintaining strict accuracy and adherence to company policies.
- Utilize internal retail systems to support operational workflow and transaction tracking.
- Collaborate with store leadership and team members to resolve customer concerns and improve service outcomes.
- Maintain accurate transaction documentation and support daily operational procedures.
- Contribute to store performance goals through efficient service and strong customer engagement.
Patient Registration Associate
Piedmont Hospital
Fayetteville, GA
06.2020 - 03.2023
- Conducted patient intake, insurance verification, and payment processing.
- Provide financial counseling to patients regarding coverage and payment options.
- Maintained accurate patient records within electronic health record systems.
- Coordinated with clinical staff to support efficient patient admissions and scheduling processes
- Analyze patient service information to reduce billing delays and registration errors.
Mail Processing Clerk
United States Postal Service, USPS
Atlanta, GA
07.2014 - 06.2020
- Operated advanced mail sorting machines to ensure efficient processing of high volumes of mail.
- Monitored workflow to maintain optimal production levels and reduce delays in mail delivery.
- Trained new staff on equipment operation and safety protocols, enhancing team performance and compliance.
- Conducted quality checks to verify accuracy in mail sorting, minimizing errors in distribution processes.
- Collaborated with management to develop strategies for managing workload during peak seasons, ensuring timely service delivery.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
Education
Associate of Science - Nursing
Lanier Technical College
Oakwood05-2028
Skills
- HR Systems Support
- Data Analysis and Reporting
- Microsoft Excel
- Workflow coordination
- Process Improvement
- Customer Experience Management
- Administrative Operations
- Electronic Records Systems
- Compliance and Documentation
- Cross-Functional Collaboration
Technical Tools
- Microsoft excel
- Electronic Health Records (EHR)
- POS Systems
- Administrative Reporting Systems
Certification
CPR Certified
HIPPA Compliance Training certificate
OSHA 30 Safety Construction certificate
Areas of Focus
- HR Systems Support
- Operational Workflow Coordination
- Customer Experience Management
- Data Analysis and Reporting
- Administrative Operations
- Process Improvement
- Compliance and Documentation
- Electronic Records Management
- Cross-Functional Collaboration Problem Resolution
Timeline
PBX Communications Systems Operator
Northside Hospital Forsyth
09.2023 - Current
Cashier/Customer Service Representative
Home Depot
04.2023 - Current
Patient Registration Associate
Piedmont Hospital
06.2020 - 03.2023
Mail Processing Clerk
United States Postal Service, USPS
07.2014 - 06.2020
Associate of Science - Nursing
Lanier Technical College