Raven Ferrari
Cypress
Summary
Customer service representative with a strong focus on delivering exceptional care and achieving high levels of customer satisfaction. Demonstrated expertise in fostering effective communication and building lasting client relationships. Proficient in general accounting and finance transactions, with a commitment to identifying customer needs and providing timely solutions. Possesses excellent time management skills and extensive knowledge of the customer service industry.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Shift Leader
Bahama Bucks
10.2024 - 08.2025
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Balzano Vineyard & Pumpkin Patch
09.2019 - 10.2021
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Provided excellent customer service by anticipating customers’ needs and responding to inquiries quickly and efficiently.
- Proactively restocked ingredients and supplies to ensure a continuous supply of food for customers.
Education
High School Diploma -
Home Schooled
08.2021 - 05.2025
Skills
- Leadership skills
- Team collaboration
- Multitasking ability
- Communication skills
- Quick learner
- Organizational efficiency
- Customer service expertise
Timeline
Shift Leader
Bahama Bucks
10.2024 - 08.2025
High School Diploma -
Home Schooled
08.2021 - 05.2025
Customer Service Representative
Balzano Vineyard & Pumpkin Patch
09.2019 - 10.2021
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