Raven GARCIA
Houston,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering and safe work environment culture. I also, Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Front End Support Manager
The Home Depot Inc
Houston, TX
07.2020 - Current
- Took lead in resolving support issues to minimize escalation and score card impact.
- Updated and maintained cost accounting software and allocation templates.
- Maintained, improved and created dashboards and reports in various systems.
- Created strong relationships with internal partners, product owners and technology teams to facilitate success of initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Foodarama Markets
Houston, TX
01.2018 - 07.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Chavez High School
Houston, TX06.2019
Skills
- Staff Management
- Strategic planning
- Excellent Communication
- Critical Thinking
- Business planning
Timeline
Front End Support Manager
The Home Depot Inc
07.2020 - Current
Cashier
Foodarama Markets
01.2018 - 07.2020
High School Diploma -
Chavez High School