Teirra Francis
Assistant General Manager
Raleigh,NC
Summary
Versatile,Goal driven customer service/ assistant general manager.13 years of experience overseeing daily sales and operations.Quick Problem solver with skills in team managing and training. Quick to adapt in changing environments, performance-oriented and loves to help create approaches to boost long-term business success. Seeking to leverage strong leadership skills.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Assistant General Manager /. Front End Manager
Hampton By Hilton / Staybridge Suites
Fayetteville / Raleigh, NC
04.2021 - 11.2021
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Enforced quality assurance protocols to deliver ideal customer experiences
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
Sales Manager / Director of Sales
Cambria Hotel and Suites
Morrisville, NC
11.2018 - 04.2021
- Prepare proposals, contracts, LNR, BEO Contracts
- Star Report knowledge
- Brand Relationship Management.
- Salesforce knowledge.
- Revenue management.
- Create materials and assemble information packages for hotel.
- Banquet set up and decoration.
- Inside sales & outsidemarketing calls.
- Tactical & Strategic Revenue forecasting.
- Vendor Contract Negotiations.
- Organizational Leadership and Development
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Prepared and recommended long-range plans for development of business.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Store Manager
Metro by T-Mobile
Raleigh, NC
12.2015 - 01.2019
- 2 store locations under my management
- Increased sales 38% by offering advice on purchases
- Store developer & auditing
- Team member & store trainings.
- Store merchandising.
- Onboarding New Hires
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Protected store from loss or theft by setting and enforcing clear security policies.Reconciled daily sales transactions to balance and log day-to-day revenue.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Contact Center Agent
Sunpro Solar
Mandeville, LA
11.2021 - Current
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers on company systems, form completion and access to services.
- Described product highlights and benefits to help guide purchasing decisions.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Resolved concerns with products or services to help with retention and drive sales.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
HS Diploma -
Fuquay Varina High School
Fuquay-Varina, NC 02.2010 - 06.2013
High School Diploma -
Wake Technical Community College
Raleigh, NC 08.2017 - 10.2021
Skills
Staff Management
Business administration
Sales and marketing
IHG Hotels ( opera system)
Hilton ( OnQ PM system )
Staff training/development
Strategic planning skill
SALESFORCE
Call center operations
Problem-solving skills
Timeline
Contact Center Agent
Sunpro Solar
11.2021 - Current
Assistant General Manager /. Front End Manager
Hampton By Hilton / Staybridge Suites
04.2021 - 11.2021
Sales Manager / Director of Sales
Cambria Hotel and Suites
11.2018 - 04.2021
High School Diploma -
Wake Technical Community College
08.2017 - 10.2021
Store Manager
Metro by T-Mobile
12.2015 - 01.2019
HS Diploma -
Fuquay Varina High School
02.2010 - 06.2013