Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiyanna Mckever

Bennettsville,SC

Summary

Results-driven customer service professional with extensive experience in healthcare enrollment and benefit explanation. Proficient in facilitating member access to Home Delivery services, enhancing patient understanding of pharmacy benefits, and providing essential support to navigate healthcare challenges.

Overview

12
12
years of professional experience

Work History

Pharmacy Care Advocate

The Cigna Group
Bennettsville, South Carolina
07.2023 - Current
  • Reviewed prescription coverage and cost details with patients to ensure understanding of their benefits.
  • Filed prior authorizations and tier exceptions to facilitate timely prescription approvals
  • Enrolled members in Home Delivery services to ensure access to medications
  • Explaining pharmacy benefits and assistance programs
  • Provided emotional support and guidance to patients in navigating the healthcare system

Benefits Specialist

Broadpath Healthcare LLC
Tucson, USA
12.2021 - 07.2023
  • Facilitated employee enrollment in benefits during annual enrollment period
  • Guided callers through healthcare applications and enrollment inquiries
  • Comparing different plans and explaining plan details
  • Educated members on plan benefits to ensure understanding of coverage

Quality Control Inspector

SOPACKO
Bennettsville, USA
08.2014 - 11.2021
  • Examining raw materials, ingredients, finished products, packaging, and labeling for quality, safety, and compliance with standards
  • Monitored food products and processes to identify quality issues and ensure compliance
  • Recorded inspection findings and non-compliance issues, providing actionable recommendations for quality improvements.
  • Operate inspection equipment to analyze data

Education

High school diploma -

Marlboro County High School
Bennettsville, SC
06-2014

Skills

  • Prior authorization management
  • Benefit explanation
  • Effective communication
  • Medicare
  • Quality inspection
  • Prior authorization
  • Customer service
  • Phone etiquette

Timeline

Pharmacy Care Advocate

The Cigna Group
07.2023 - Current

Benefits Specialist

Broadpath Healthcare LLC
12.2021 - 07.2023

Quality Control Inspector

SOPACKO
08.2014 - 11.2021

High school diploma -

Marlboro County High School
Kiyanna Mckever