Allison Hutcheson
Gravois Mills,MO
Summary
Customer Service Professional with over 30 years in the pharmaceutical field. Delivered exceptional patient support through effective communication and problem-solving, ensuring optimal patient outcomes by exploring financial assistance options. Advanced to Lead Pharmacy Technician, overseeing team operations, enhancing efficiency, and fostering employee growth and satisfaction.
Overview
29
29
years of professional experience
Work History
Value Based Care PML
University of Missouri Healthcare
Columbia, USA
05.2025 - Current
- Patient-focused healthcare professional experienced in supporting value-based care initiatives through medication coordination, patient education, and care team collaboration.
- Support value-based care initiatives focused on reducing hospital re-admissions and improving quality metrics.
- Skilled in improving medication adherence, addressing barriers to treatment, and documenting patient interactions within EHR systems to enhance outcomes and reduce care gaps.
- Served as sole Pharmacy Technician on multidisciplinary team of PharmD clinicians, enhancing medication management and patient outreach within value-based care programs.
- Act as a liaison between patients, providers, and pharmacy teams to support medication adherence and care plan compliance within value-based care programs.
- Educate patients on medication usage, side effects, and adherence strategies, improving understanding and engagement with treatment plan.
- Coordinate with physicians, nurses, pharmacists, and care managers to resolve medication issues and optimize therapy outcomes.
- Monitor patient medication data and documented interactions in EHR systems to ensure accurate care coordination.
- Identified gaps in care, including missed refills and medication non-compliance, and escalated concerns to care team to facilitate timely interventions.
- Monitored and recorded medication adherence metrics and patient outcomes to inform strategies for population health management.
PA-PML
University of Missouri Healthcare
Columbia, USA
02.2018 - 05.2025
- Guided patients in understanding their out-of-pocket costs with out-of-pocket cost and researched ways to make their medication affordable through grants, copay cards and other assistance programs.
- Acted as a liaison between the patients and insurance companies in obtaining medications prescribed to be covered. If denied, contacted physicians for more information to prepare letters of appeal to be sent to insurance companies.
- Liaised between patients and insurance companies to secure coverage for prescribed medications; contacted physicians to gather information for appeal letters following coverage denials.
- Assisted providers and nurses of any pharmacy to resolve related problems that may arise.
Lead Pharmacy Tech to Senior Certified Pharmacy Technician
SSM Health Pharmacy Holts Summit
Holts Summit, USA
10.1997 - 02.2018
- Managed incoming calls on a multi-line phone system to ensure efficient communication.
- Enter and scan prescriptions into computer.
- Add new customers and insurance information into profiles while ensuring accuracy.
- Resolved insurance disputes by researching and implementing potential solutions.
- Complete daily cash register reports and balance two cash drawers on a daily basis which includes entering the content into an Excel spreadsheet to ensure accurate accounting of funds.
- Work on payments and charges on accounts and complete the process of cashing and balancing out insurance checks.
- Complete employee payroll deductions on a weekly basis.
- Maintain and update the EyeCon pill counting machine daily to keep operation working consistently and proficiently.
- Help pharmacist to complete Medication Therapy Management cases.
Pharmacy Technician
Ashland Pharmacy
Ashland, USA
10.1997 - 10.1999
- Learned pharmacy procedures during training.
- Communicated with insurance companies to resolve rejected claims.
- Operated cash register and processed daily bank deposits.
- Managed multi-line phone calls in a busy environment.
- Answer multi-line phone calls.
- Communicated with insurance companies to resolve rejected claims.
Education
High School Diploma -
Southern Boone County High School
Ashland, MissouriNursing Program -
Moberly Area Community College
Moberly, MissouriCertified Pharmacy Technician - Pharmacy Technician Certification Exam
Skills
- Value-based care initiatives
- Medication coordination
- Patient education
- Medication adherence tracking
- Care coordination
- EHR management
- Prior authorization management
- Prior authorization processing
Timeline
Value Based Care PML
University of Missouri Healthcare
05.2025 - Current
PA-PML
University of Missouri Healthcare
02.2018 - 05.2025
Lead Pharmacy Tech to Senior Certified Pharmacy Technician
SSM Health Pharmacy Holts Summit
10.1997 - 02.2018
Pharmacy Technician
Ashland Pharmacy
10.1997 - 10.1999
High School Diploma -
Southern Boone County High School
Nursing Program -
Moberly Area Community College