Raven Grant
Wausau,WI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
Work History
Sales Specialist
Greenheck
05.2023 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed anywhere between 20 and 75 incoming calls and emails a day
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided first-rate service to all customers and potential customers.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
General Production Worker
Greenheck
12.2021 - 05.2023
- Used hand trucks and forklifts to load, unload and transport items.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Documented production information via daily system logs and discussed issues with management.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Located and picked merchandise to fulfill daily customer orders.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Resolved issues quickly to maintain productivity goals.
- Boosted workplace safety through adherence to company policies and procedures, resulting in a decrease in accidents.
General Manager
The Lanes On 20
12.2016 - 8 2021
- Maximized efficiency by coaching and mentoring 55 personnel on all principles, industry practices, company procedures and POS system.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Obtained scanned records and uploaded into database.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
Motor Clothes Sales Associate
Harley Davidson
2 2017 - 11.2019
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Helped customers select attractive, figure-flattering cloths items.
- Cleaned, closed and secured store at end of shift.
- Listened to customer needs and desires to identify and recommend optimal products.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Corresponded with clients through email, telephone or postal mail.
- Collected, sorted, distributed and sent mail and packages.
Bar Tender
Charcoal Grill
04.2012 - 10.2016
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Education
High School Diploma -
Horlick High School
Racine, WI 09.2007 - 01.2010
Skills
Customer service and care
Performance tracking
Interpersonal communication skills
art
I enjoy crafting alot! I work with tons of different types. If it does not turn out well, then i keep trying till it does!
I also have other hobbies such as hiking, reading, cooking, and exploring new music.
Timeline
Sales Specialist
Greenheck
05.2023 - Current
General Production Worker
Greenheck
12.2021 - 05.2023
General Manager
The Lanes On 20
12.2016 - 8 2021
Bar Tender
Charcoal Grill
04.2012 - 10.2016
High School Diploma -
Horlick High School
09.2007 - 01.2010
Motor Clothes Sales Associate
Harley Davidson
2 2017 - 11.2019