Raven Hogan
Jackson,MS
Summary
Adept at transforming customer challenges into positive experiences, I leveraged my problem-solving abilities and data entry skills at Staffers to enhance customer satisfaction. Specializing in conflict resolution and customer relations, my approach resulted in a significant increase in repeat business, showcasing my commitment to excellence and effective communication.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Staffers
12.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Sally’s
06.2020 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Forest Hill High School
Jackson, MS05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
Timeline
Customer Service Representative
Staffers
12.2023 - 07.2024
Customer Service Representative
Sally’s
06.2020 - 11.2023
Diploma -
Forest Hill High School
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