Raven Holiday
Huntsville,AL
Summary
Highly motivated professional with a strong work ethic and a passion for fostering growth and efficiency. Excels in adapting to different processes and driving company objectives. Committed to enhancing business performance and increasing service value.
Overview
5
5
years of professional experience
Work History
DQR Follow up
Nissan North America, Inc.
10.2024 - Current
- Identified opportunities for process improvement, leading to increased productivity and reduced errors.
- Expedited urgent matters by effectively communicating client needs to appropriate personnel for swift action.
- Monitored progress of pending actions, ensuring deadlines were met and clients were informed accordingly.
- Contributed to company growth by consistently meeting or exceeding performance targets.
Promo Roll & Retention Customer Service Agent
Xfinity
01.2023 - 10.2024
- Handling inbound calls from customers who have billing concerns and looking to lower their bill
- Promoting and selling services and devices in the lines of business Xfinity has to offer
Truck Dispatcher
Solid Bros Trucking LLC
02.2022 - 12.2022
- Locating loads on DOT specific load boards and dispatching drivers to pick up & drop off GM to different locations in the US
- Maintained up-to-date records of all shipments including pickup and delivery dates, customer information, cargo details
- Advised drivers on appropriate corrective action when issues arose during their trips such as road closures or detours
- Ensured compliance with DOT regulations by monitoring driver hours of service logs regularly
- Utilized scheduling software to assign orders to drivers according to their availability and qualifications
Tech Support Agent
Verizon
01.2021 - 02.2022
- Assisting Callers with Tech II support with a contract through
- Running applications remotely to assist with finding issues with their cellular devices
- Placing orders for replacements & scheduling appointments for customers to bring in devices for further inspection
- Ensuring the customers had the best customer service & adding value to their service and appreciation
- Adhered strictly to corporate guidelines when communicating with customers online or over phone
- Performed system upgrades while ensuring minimal disruption of service levels
- Investigated emerging trends in technology industry to stay abreast of latest developments
- Responded promptly to customer inquiries regarding product features, functionality and usage
- Implemented new technologies to enhance user experience with company products
- Resolved escalated matters efficiently by utilizing problem solving skills and creative thinking
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly
Production Line Operator
Polaris Industries
01.2020 - 02.2021
- Running production line assisting with the build of Polaris Rangers & Slingshots
- Attaching Piping, Wiring, Air ducts & framework to vehicles
- Also assisted in rework vehicles for six months of the job title
- Assisted in training new employees on proper operation of machinery used in production line operations
- Demonstrated excellent interpersonal skills while working in a team environment
- Ensured that all machines were properly maintained according to manufacturer's instructions
- Performed regular quality checks on products using measuring tools such as calipers and micrometers
Education
HIGH SCHOOL DIPLOMA -
Florence High School
Florence, AL05.2012
Skills
- Able to type seventy WPM without mistake
- Communication
- Customer Relationship Management
- Customer Service
- Selling Skills
- Dispute Resolution
- Billing Inquiries
- Customer Complaint Resolution
- Information Updates
- Agent Support
- Inbound Call Management
- Microsoft Office
- Inbound Customer Service
- Delivery Tracking
Additional Information
Assisting Callers with Tech II support with a contract through Verizon, Running applications remotely to assist with finding issues with their cellular devices, Placing orders for replacements & scheduling appointments for customers to bring in devices for further inspection, Ensuring the customers had the best customer service & adding value to their service and appreciation, Adhered strictly to corporate guidelines when communicating with customers online or over phone, Performed system upgrades while ensuring minimal disruption of service levels, Investigated emerging trends in technology industry to stay abreast of latest developments, Responded promptly to customer inquiries regarding product features, functionality and usage, Implemented new technologies to enhance user experience with company products, Resolved escalated matters efficiently by utilizing problem solving skills and creative thinking, Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly, Running production line assisting with the build of Polaris Rangers & Slingshots, Attaching Piping, Wiring, Air ducts & framework to vehicles, Also assisted in rework vehicles for six months of the job title, Assisted in training new employees on proper operation of machinery used in production line operations, Demonstrated excellent interpersonal skills while working in a team environment, Ensured that all machines were properly maintained according to manufacturer's instructions, Performed regular quality checks on products using measuring tools such as calipers and micrometers
Awards
Customer service rated a five-star rating for 12 consecutive months
Timeline
DQR Follow up
Nissan North America, Inc.
10.2024 - Current
Promo Roll & Retention Customer Service Agent
Xfinity
01.2023 - 10.2024
Truck Dispatcher
Solid Bros Trucking LLC
02.2022 - 12.2022
Tech Support Agent
Verizon
01.2021 - 02.2022
Production Line Operator
Polaris Industries
01.2020 - 02.2021
HIGH SCHOOL DIPLOMA -
Florence High School
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