Raven Holliday
Boaz,AL
Summary
Highly motivated individual with multiple years of management experience in a high demand retail store. Skilled in customer service, operations, compliance, loss prevention, and training. Energetic and result-driven worker with a proven track record of achieving company goals in a fast-paced environment. Strong problem-solving skills and ability to build relationships with leaders and coworkers to drive business objectives. Experience in handling customer accounts, data entry, and networking calling.
Overview
10
10
years of professional experience
Work History
Merchandiser
Little Debbie Snacks
Boaz, AL
02.2024 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Assisted customers with locating desired items within store locations.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Maintained a clean and organized work environment at all times.
- Set up attractive window displays that encouraged customers to enter the store.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
Cellular Sales Rep
Cellular Sales Verizon
Albertville, AL
12.2021 - 05.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Conducted market research to identify potential customers and their needs.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Leaning about the new products to speak on product knowledge for new and existing customers.
- Maintain store policies and compliance
- Scanning in new inventory, managing current inventory, and custom orders for clients needs/wants.
Support Manager
Walmart
Boaz, AL
07.2018 - 08.2021
- Managed associate coordination for prompt freight processing and inventory placement
- Ensuring customer service with helping customers find products and checking prices.
- Trained new employees on company policies and procedures related to customer service.
- Resolved escalated customer complaints in a timely manner.
- Evaluated employee performance against established objectives and standards.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Ensuring all employees including myself was operating under all company policies regarding unloading, stocking, customer service, and all hazards.
- Maintaining an inventory report and checking off all high cost inventory.
- Time management skills
- Facilitated communication between internal departments to ensure efficient problem resolution.
- Team meetings to discuss sales, inventory flow, and customer feedback.
- Developed strategies for handling difficult situations encountered during interactions with customers.
Volunteer
Comfort Care Hospice
Scottsboro, AL
03.2015 - 04.2016
- Visiting patients at their current residence
- Helping with the charting for social worker
- Speaking with patients about their needs and wants
- Providing emotional support
- Helping patients with small duties they need done (ex. cleaning, picking up items they cant reach, helping them put up groceries, taking out trash.)
- Speaking with relatives about current health updates.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Created and distributed marketing materials for upcoming events.
- Compiled reports on volunteer activities and accomplishments.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with other volunteers to create a positive work environment.
- Greeted visitors upon arrival at the office, answered phone calls, and responded to emails.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Maintained accurate records and documented client data in company databases.
Education
GED -
Crossville High School
Crossville, AL05-2016
Skills
- Merchandising trends
- Stock replenishment
- Display signage
- Fixture placement
- Creative problem solving
- Leading teams
- Communication skills
- Time management
- Creativity
- Customer service
- Collaboration
- Conflict resolution
- Empathy
- Resolution
- Commitment
- Delegation
- Adaptability
- Decision making skills
Affiliations
- Certified Lash Tech
- Business owner
References
References available upon request.
Timeline
Merchandiser
Little Debbie Snacks
02.2024 - Current
Cellular Sales Rep
Cellular Sales Verizon
12.2021 - 05.2022
Support Manager
Walmart
07.2018 - 08.2021
Volunteer
Comfort Care Hospice
03.2015 - 04.2016
GED -
Crossville High School
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