Summary
Overview
Work History
Education
Skills
Timeline
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Raven Hunter

Duluth,GA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

3
3
years of professional experience

Work History

HR Assistant /COVID-19 Contact Tracer

MAA
11.2021 - 04.2022
  • Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
  • Enhanced communication within the organization by managing internal newsletters and announcements.
  • Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
  • Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
  • Improved contact tracing efficiency with accurate data entry and case management system utilization.
  • Collaborated with public health officials to ensure timely follow-up and support for quarantined contacts.
  • Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
  • Increased case resolution rates by maintaining organized records of all contact tracing activities.

COVID-19 Response Frontline Case Investigator

Georgia Department Of Public Health
06.2020 - 06.2021
  • Managed the COVID-19 response by efficiently conducting case investigations and contact tracing.
  • Streamlined communication with infected individuals, ensuring proper guidance for self-isolation and care.
  • Assisted public health departments in containing the virus spread by diligently monitoring cases and contacts.
  • Reduced the risk of community transmission by promptly identifying close contacts of confirmed cases.
  • Enhanced data accuracy in tracking systems through meticulous documentation of case investigation findings.
  • Reviewed industry literature regularly, maintaining up-to-date expertise on current trends and advancements.
  • Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.

Research Assistant

Emory University Hospital
01.2019 - 12.2019
  • Enhanced research quality by meticulously collecting and analyzing data from various sources.
  • Streamlined data management processes for increased efficiency and accuracy in research findings.
  • Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
  • Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
  • Collected research data through experimentation, surveys and leading focus groups.
  • Created surveys and questionnaires to collect data for research projects.

Education

Master of Science - Public Health

Emory University
Atlanta, GA
05.2020

Bachelor of Science - Public Health

University of Alabama At Birmingham
Birmingham, AL
12.2016

Skills

  • Clerical Support
  • Time Management
  • Critical Thinking
  • Attention to Detail
  • Microsoft Office Suite
  • Self-Motivation
  • File Maintenance
  • Data Collection
  • Survey Administration
  • Technical Writing
  • Quantitative and Qualitative Analysis

Timeline

HR Assistant /COVID-19 Contact Tracer

MAA
11.2021 - 04.2022

COVID-19 Response Frontline Case Investigator

Georgia Department Of Public Health
06.2020 - 06.2021

Research Assistant

Emory University Hospital
01.2019 - 12.2019

Master of Science - Public Health

Emory University

Bachelor of Science - Public Health

University of Alabama At Birmingham

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Raven Hunter