Raven Jenkins

• Provided strategic HR guidance to senior leadership, aligning HR initiatives with business objectives across multiple locations.

• Ensured consistent implementation and maintenance of centralized HR policies and practices, supporting organizational effectiveness.

• Collaborated with managers to address employee relations concerns, manage performance issues, and assess training needs.

• Provided direct support for sensitive employee issues, fostering a culture of engagement and improving retention.

Functioned as primary HR contact for leave administration, upholding compliance with federal, state, and local employment laws.

• Advised decision-makers on compliance with company policies to mitigate legal and reputational risks.

• Consulted on employee relations matters across engineering, R&D, and corporate functions in a high-growth, multi-site environment.

• Partnered with HRBPs, Legal, and Compliance to ensure investigations aligned with company values and legal standards.

• Coached and advised management on performance management, conflict resolution, and employee engagement.

• Managed comprehensive employment-related investigations from intake to resolution, ensuring professionalism and discretion.

• Led employee relations investigations for a multi-site federal contract, supporting DHS/USCIS operations.

• Conducted investigations into harassment, retaliation, ethics violations, and misconduct, ensuring adherence to labor laws.

• Coordinated with legal, compliance, and security teams to ensure compliance with federal regulations and contract terms.

• Provided guidance on disciplinary actions, terminations, and conflict resolution in alignment with policy and law.

• Investigated fraud and security breakdowns in customer accounts, identified risk patterns, and recommended actionable improvements.

• Supported escalation and research of security incidents, contributing to process improvements and enhancing asset protection.

• Investigated fraudulent activities using advanced analytical tools and techniques.
• Collaborated with law enforcement to gather evidence for ongoing investigations.
• Analyzed transaction patterns to identify potential fraud risks and trends.

• Delivered empathetic, solution-focused service to customers and providers, supporting HR-related inquiries.

• Managed administrative tasks to resolve issues efficiently, enhancing the overall customer and employee experience.

• Assisted customers with inquiries regarding health insurance plans and benefits.
• Processed claims and documented customer interactions accurately in the system.
• Resolved customer complaints through effective communication and problem-solving skills.

• Led investigations into misconduct, harassment, retaliation, and use-of-force within correctional operations.

• Ensured compliance with collective bargaining agreements, labor relations protocols, and regulatory requirements.

Coordinated communication between HR leadership and union representatives to resolve grievances and manage disciplinary actions.

• Reviewed and analyzed federal, state, and local tax returns for compliance and accuracy.

• Investigated tax fraud and collaborated with the Criminal Investigations Division, ensuring adherence to regulations.

• Routed sensitive correspondence and documentation to appropriate teams for processing.