RAVEN JONES
Arlington,VA
Summary
Adept at enhancing customer experiences, I excelled in hospitality service and dining crew workflow optimization at Legal Seafoods restaurant. Leveraging strong interpersonal skills and proficiency in Microsoft Office, I efficiently managed high-volume dining settings, significantly improving guest satisfaction. My proactive approach and ability to engage positively with patrons underscore my commitment to excellence in the hospitality industry.
Overview
11
11
years of professional experience
Work History
Hostess/Take out
Legal Seafoods restaurant
Arlington, USA
06.2016 - 11.2018
- Greeted guests warmly and escorted them to tables, ensuring a positive first impression
- Scheduled dining reservations and arranged parties and special services
- Maintained a strong understanding of health and safety standards
- Efficiently monitored and packed accurate takeout orders alongside kitchen staff
- Demonstrated exceptional multitasking abilities under pressure
Food Server / Line Prep
Dig IN Restaurant
New York, USA
01.2011 - 01.2015
- Set up and stocked food stations with all necessary supplies
- Ensured timely and high-quality food preparation and service
- Assisted with food preparation and upheld cleanliness standards
- Prepared accurate checks for customers and managed cash handling
- Cleared and sanitized tables to maintain a welcoming dining environment
- Addressed and resolved customer concerns promptly to ensure satisfaction
Waitress / Host
New York, USA
01.2008 - 01.2010
- Greeted guests and guided them to seating areas, ensuring excellent customer service
- Prepared checks that itemized and totaled meal costs and sales taxes
- Served food and beverages to patrons and prepared or served specialty dishes at tables as required
- Presented menus to patrons and answered questions about menu items, making recommendations upon request
Education
Business Administrative Certificate -
Delaware Valley Job Corp Center
Callicoon, NY01.2010
Louise D. Brandeis High School
New York, NY01.2003
Skills
- Proficient in Microsoft Office
- Content Formatting
- High volume dining
- Hospitality service expertise
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Dining crew workflow optimization
- Table bussing
- Phone etiquette
- Reservation management
- Guest engagement
- Positive and professional
- Customer service
- Point of sale systems
Volunteer Experience
Delaware Valley Job Corp Center, Maintained garden and painted the chapel., Helped in dormitory area/labor work.
Timeline
Hostess/Take out
Legal Seafoods restaurant
06.2016 - 11.2018
Food Server / Line Prep
Dig IN Restaurant
01.2011 - 01.2015
Waitress / Host
01.2008 - 01.2010
Business Administrative Certificate -
Delaware Valley Job Corp Center
Louise D. Brandeis High School
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