Hailey Angulo
Lakewood,CA
Summary
Resourceful Guest Relations Hostess known for high productivity and efficient task completion. Exceptional skills in Guest service, conflict resolution, communication, and problem-solving. Committed to delivering outstanding Guest service and creating memorable experiences for Guests.
Overview
5
5
years of professional experience
Work History
Guest Relations Hostess
The Walt Disney Company
Anaheim, CA
11.2022 - Current
- Handles cash transactions accurately according to established policies and procedures.
- Maintains a professional approach while addressing customer concerns swiftly.
- Exceeds customer satisfaction by finding creative solutions to problems.
- Enhances guest experience through assistance in itinerary planning and sharing insights on company app and services.
- Collaborates with various lines of business to address inquiries and offer effective solutions.
- Maintains up-to-date knowledge of park operations and offerings.
Server/Bartender
Brinker Internationl, Chili's Grill & Bar
Lakewood, CA
05.2022 - Current
- Monitors dining room for cleanliness and proper set-up at all times.
- Ensures that each guest was served courteously, quickly, and efficiently.
- Accurately records orders on point-of-sale system.
- Collaborates with other restaurant staff members to ensure efficient operations within the restaurant.
- Greets customers, answered questions and recommended specials to increase profits.
Food Service Worker
The Walt Disney Company
Anaheim, CA
01.2020 - 10.2022
- Assisted in preparation of food items according to recipes and instructions.
- Followed established cash handling procedures when collecting payment from customers.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Served meals to guests in a courteous manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Shift Leader
Einsteins Bros Bagels
Long Beach, CA
02.2021 - 05.2022
- Handled escalated guest concerns and emergencies in absence of manager or supervisor.
- Provide on the job training, coaching and development to staff.
- Balanced cash registers nightly and calculated the deposit to prepare it for the bank to retrieve.
Education
High School Diploma -
Mayfair High School
Lakewood, CA06.2019
Skills
- Proficient in Galaxy
- Proficient in Guest Service Suite
- Problem-solving abilities
- Cash handling experience
- Proficient in POS System Operations
- Flexible and Adaptable
- Works well in fast-paced environment
- Proficient in Microsoft Office
- Current Food Handling Certification
Timeline
Guest Relations Hostess
The Walt Disney Company
11.2022 - Current
Server/Bartender
Brinker Internationl, Chili's Grill & Bar
05.2022 - Current
Shift Leader
Einsteins Bros Bagels
02.2021 - 05.2022
Food Service Worker
The Walt Disney Company
01.2020 - 10.2022
High School Diploma -
Mayfair High School