Kelsey Hurst
Orlando
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Guest Relations Hostess
ESPN Wide World of Sports
05.2025 - Current
- Coordinated guest services and addressed inquiries to enhance guest experience.
- Monitored event schedules and communicated updates to guests effectively.
- Resolved guest complaints professionally and escalated complex issues to management for prompt resolution.
- Applied advanced knowledge of ticketing systems and recovery software for effective operations.
Front Desk Receptionist
Toyota Knoxville
10.2024 - 02.2025
- Managed appointment scheduling and operated multi-line phone system efficiently.
- Coordinated communication between departments to enhance customer experience and satisfaction.
- Maintained organized filing system for customer records and dealership documentation.
Attractions Cast Member Intern
Disney College Program
02.2024 - 10.2024
- Delivered exceptional guest service in fast-paced attraction environments.
- Operated ride systems at attractions to ensure guest enjoyment and safety. and ensured safety protocols were followed diligently.
- Monitored queue management to ensure efficient flow of guests at attractions.
Volunteer
NHC Healthcare
Oak Ridge
05.2023 - 10.2024
- Provided compassionate support to residents in daily activities and personal care.
- Observed and reported changes in resident conditions to nursing staff promptly.
- Delivered meals and snacks, ensuring proper nutrition for all residents.
Education
Associates of Science - Economics
Pellissippi State Community College
Knoxville, TN05-2025
High School Diploma -
Oak Ridge High School
Oak Ridge, TN05-2023
Skills
- Guest experience
- Conflict resolution
- Technological proficiency
- Microsoft Office
- Office optimization
- Information research
- Works under pressure
- Adaptability and flexibility
- Financial management
Timeline
Guest Relations Hostess
ESPN Wide World of Sports
05.2025 - Current
Front Desk Receptionist
Toyota Knoxville
10.2024 - 02.2025
Attractions Cast Member Intern
Disney College Program
02.2024 - 10.2024
Volunteer
NHC Healthcare
05.2023 - 10.2024
Associates of Science - Economics
Pellissippi State Community College
High School Diploma -
Oak Ridge High School