Raven Jones
Arlington,VA
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
10
10
years of professional experience
Work History
Hostess/Takeout
Legal Sea Foods Restaurant
07.2016 - 08.2020
- Greeted and seated guests, ensuring a welcoming dining atmosphere.
- Managed reservations and waitlists efficiently to optimize guest flow.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitstaff
Food for Life Supreme Restaurant
03.2012 - 01.2015
- Delivered exceptional customer service to enhance dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Applebee's Grill + Bar
06.2010 - 03.2013
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Business Administrative Certificate
Delaware Valley Job Corps Center
Callicoon, NY06-2010
High School Diploma -
Louise D. Brandeis High School
New York, NY06-2002
Skills
- POS Systems
- Team Collaboration
- Upselling Techniques
- Customer service expertise
- Multi-Tasking
- High volume dining
Timeline
Hostess/Takeout
Legal Sea Foods Restaurant
07.2016 - 08.2020
Waitstaff
Food for Life Supreme Restaurant
03.2012 - 01.2015
Server
Applebee's Grill + Bar
06.2010 - 03.2013
Business Administrative Certificate
Delaware Valley Job Corps Center
High School Diploma -
Louise D. Brandeis High School