Raven Jones
Calumet City,IL
Summary
Dedicated Medical Assistant with a strong background in providing clinical and administrative support in diverse healthcare environments. Expertise in patient care assistance, medical record management, and optimizing office operations to enhance efficiency. Recognized for exceptional communication skills and effective multitasking in high-pressure situations, ensuring a seamless experience for patients and staff. Committed to upholding the highest standards of patient care while contributing to the overall success of healthcare teams.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Desk Agent
Union League Club of Chicago
Chicago, IL
07.2022 - 08.2024
- Provided personalized recommendations for local dining, activities, and transportation to enhance guest engagement.
- Managed multiple tasks, prioritized urgent requests, and maintained positive attitude to enhance guest satisfaction.
- Collaborated with departments to streamline processes and ensure seamless member and guest experience.
Patient Care Technician
DaVita
Chicago, IL
01.2022 - 07.2022
- Documented patient vital signs including temperature, blood pressure, pulse, and respiration rates to ensure accurate monitoring during dialysis treatment.
- Disinfected fistula, graft, and catheter with antiseptic solution while adhering to safety protocols to prepare for cannulation.
- Executed sterilization and maintenance of hemodialysis machines and equipment to uphold infection control standards and ensure patient safety.
Phlebotomist
Octapharma Plasma Center
Chicago, IL
02.2021 - 01.2022
- Performed venipuncture and capillary collection to ensure accurate blood sample acquisition.
- Maintained compliance with safety protocols and infection control procedures during all phlebotomy activities.
- Educated donors on donation processes and post-donation care to enhance donor experience.
- Collaborated with team members to streamline workflow, improving overall operational efficiency in the center.
Cashier
Culver's
Lansing, IL
07.2019 - 01.2021
- Assisted customers in locating products, responding to inquiries, and providing tailored product recommendations.
- Maintained cleanliness of counters and conveyor belt, ensuring a hygienic shopping environment.
- Trained new team members on cash register operation and customer service protocols, enhancing team readiness.
Cashier
Wheel Fun Rentals
Chicago, IL
06.2018 - 11.2018
- Operated cash register, processed payments, and ensured accurate change for customer transactions.
- Assisted customers in locating products, addressing inquiries, and providing relevant product recommendations.
- Trained new team members on cash register operation, stock procedures, and customer service best practices.
Education
Certificate - Certified Medical Assistant
National Louis University- Accelerate U
Chicago, IL06-2026
Certification -
Phlebotomy Specialists
Chicago, IL06-2021
High School Diploma -
Thorton Fractional North
Calumet City, IL05-2020
Skills
- EPIC/EHR training
- Organizational skills
- Inventory management
- Problem solving
- Medical Terminology
- Specimen handling
- Venipuncture
- Vital sign
- Sterilization techniques
- Patient scheduling
- HIPAA compliance
- Customer service
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
Timeline
Front Desk Agent
Union League Club of Chicago
07.2022 - 08.2024
Patient Care Technician
DaVita
01.2022 - 07.2022
Phlebotomist
Octapharma Plasma Center
02.2021 - 01.2022
Cashier
Culver's
07.2019 - 01.2021
Cashier
Wheel Fun Rentals
06.2018 - 11.2018
High School Diploma -
Thorton Fractional North
Certification -
Phlebotomy Specialists
Certificate - Certified Medical Assistant
National Louis University- Accelerate U