Irene Alaniz
Houston,TX
Summary
Dynamic professional with a proven track record at Amcrest Industries LLC, excelling in front desk operations and enhancing guest satisfaction. Skilled in Microsoft Excel and organization, I effectively managed inquiries and optimized processes, contributing to a seamless experience. Committed to maintaining confidentiality and delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Amcrest Industries LLC
Houston, TX
02.2022 - 03.2026
- Welcomed guests upon arrival, fostering a friendly and inviting atmosphere.
- Oversaw front desk operations, ensuring seamless coordination of check-ins and check-outs.
- Addressed guest inquiries and complaints to elevate customer satisfaction.
- Executed reservation processing through property management system, ensuring booking accuracy.
- Executed daily task management with strong organizational skills to enhance operational efficiency.
- Managed incoming calls with professionalism, directing inquiries to relevant personnel as necessary.
- Optimized check-in and check-out processes to enhance guest satisfaction.
- Optimized check-in and check-out procedures to enhance operational efficiency.
Office Coordinator
Lymphedema & Wound Care Consultants
Houston, TX
01.2016 - 11.2021
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed office inventory, ensuring availability of medical supplies and equipment for staff use.
- Assisted in preparing patient records, maintaining accuracy and confidentiality of sensitive information.
- Developed and maintained filing systems to streamline document retrieval and management processes.
- Supported billing processes by verifying insurance information and processing claims accurately.
- Facilitated communication between healthcare providers and patients to improve care coordination.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Education
High School Diploma -
Cypress Lakes
Houston, TX05-2011
Skills
Microsoft Outlook and Excel
Fast software
Document and records review
Organization and time management
EHR
Timeline
Front Desk Agent
Amcrest Industries LLC
02.2022 - 03.2026
Office Coordinator
Lymphedema & Wound Care Consultants
01.2016 - 11.2021
High School Diploma -
Cypress Lakes