Raven Jones
Texas City
Summary
Highly motivated Customer Service Representative with 7+ years of experience, including over 2 years in the insurance industry. Skilled in life insurance products, with expertise in whole life and universal life policies. Proven ability to manage high-volume calls (45+ daily) while delivering personalized, accurate, and courteous service. Skilled in policy administration, data entry, and weekend accounting support for client transactions. Recognized with multiple customer service excellence certificates and consistently praised for professionalism, problem-solving, and attention to detail. Knowledgeable PSC with solid background in patient services coordination, ensuring efficient and seamless patient experiences. Successfully managed patient scheduling, insurance verification, and handled sensitive patient information with utmost confidentiality. Completed Associate of Arts in General Studies with multiple Dean’s List honors, demonstrating strong academic achievement and commitment to continuous growth.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Synergenx
Friendswood, TX
01.2026 - Current
- Coordinated patient scheduling, ensuring efficient appointment management and minimal wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed patient intake processes, verifying insurance information and collecting necessary documentation.
- Streamlined administrative workflows, improving operational efficiency within the patient services department.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Customer Service Representative
American National Insurance Company
League City
12.2023 - 01.2026
- Handle 45+ inbound calls daily, providing expert assistance on life insurance policies, specializing in whole life and universal life products.
- Deliver personalized, accurate, and courteous service to ensure customer satisfaction and policy compliance.
- Assist clients with policy changes, premium payments, and account inquiries, ensuring timely and efficient resolution.
- Support weekend accounting operations by entering and verifying bank information for client transactions with precision and confidentiality.
- Maintain strong knowledge of company systems and regulatory requirements to uphold data integrity and compliance standards.
- Earned multiple certificates for outstanding customer service performance, demonstrating commitment to excellence and client satisfaction.
- Responded to inquiries promptly and accurately, demonstrating efficiency and strong product knowledge.
- Collected and entered sensitive customer data (names, addresses, payment details) into company systems with precision and confidentiality.
- Maintained professionalism and composure during challenging situations, resolving complaints effectively.
- Demonstrated empathy and patience while assisting customers, fostering a welcoming environment that led to increased customer loyalty.
Customer Service Representative
David's Bridal
Friendswood
10.2023 - 01.2025
- Demonstrated products, providing product knowledge to customers.
- Position required excellent product knowledge, good communication skills, and an ability to work well with customers.
- Worked with large team to meet sales goals and deadlines.
- Helped customers find products on sales floor.
- Used electronic data to better assess product fluidity on sales floor.
- Opened new merchandise and rotated stock to maintain freshness.
Customer Service Representative
Garage Door Services
Lockhart, TX
05.2018 - 01.2023
- Enter orders into GDS software system as assigned by Senior Branch Associate.
- Properly affix to work orders, file, and archive.
- Verify accuracy of item descriptions and prices.
- Resolve customer complaints and ensure calls are handled in professional and prompt manner.
- Train and assist entry-level customer service by helping them improve their listening skills, communication and multitasking abilities.
- Consistently earned “above average” or “excellent” on-call evaluations.
- Memorized entire line of company products and services, including prices and customer discounts.
- Confirm correct price, labor, and product assembly work order entries.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Associate of Arts - General Studies
College of The Mainland
Texas City05-2026
High School Diploma -
Lockhart High School
Lockhart, TX01-2014
Skills
- Oral communication (Experienced), Written communication (Experienced), Active listening (Experienced)
- Analytical problem-solving (Experienced), Data entry (Experienced), Customer service (Experienced)
- Time management (Experienced), Relationship building (Experienced), Sales (Experienced), Conflict resolution (Experienced)
- Adaptability (Experienced), Product knowledge (Experienced)
- Patient registration
- Patient confidentiality
- Insurance verification
Timeline
Patient Services Coordinator
Synergenx
01.2026 - Current
Customer Service Representative
American National Insurance Company
12.2023 - 01.2026
Customer Service Representative
David's Bridal
10.2023 - 01.2025
Customer Service Representative
Garage Door Services
05.2018 - 01.2023
Associate of Arts - General Studies
College of The Mainland
High School Diploma -
Lockhart High School