Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Raven Labrador

Raven Labrador

New Braunfels,USA

Summary

Seeking an opportunity of employment in customer service/ Human Relations, a professional environment, where there is a need for a variety of capabilities including strong organizational skills, excellence in communication, exceptional customer service with a passion for creating nurturing environments that promote social and emotional growth. Excels in communication and collaboration with colleagues. Passionate about utilizing creative thinking and problem-solving abilities to enhance customer engagement.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

GetInsured.com
Remote
10.2025 - Current
  • Assisted patients with inquiries regarding insurance benefits and coverage options.
  • Provided timely resolution of customer complaints through effective communication strategies.
  • Educated patients on healthcare services and procedures, enhancing understanding and satisfaction.
  • Managed appointment scheduling, ensuring optimal use of provider time and resources.
  • Implemented process improvements that enhanced service efficiency and reduced response times.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, addressing issues and providing tailored solutions to enhance satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated clients on coverage options and benefits, improving overall understanding of insurance products.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

TEAM MEMBER

Taco bell
New Braunfels
06.2025 - 10.2025
  • Assist customers with orders, ensuring satisfaction and prompt service.
  • Maintain cleanliness and organization of the dining area and kitchen.
  • Collaborate with team to improve service efficiency and customer experience.
  • Handle cash transactions accurately, contributing to financial accountability.
  • Resolve customer complaints effectively, enhancing overall service quality.
  • Operated cash register efficiently, processing transactions accurately and managing cash flow.
  • Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.

PRESCHOOL TEACHER

crossroads Preschool
New Braunfels
05.2021 - 04.2025
  • Develop engaging lesson plans, fostering creativity and critical thinking in children.
  • Implemented interactive activities, enhancing student engagement and learning outcomes.
  • Collaborate with parents to support children’s development and address concerns effectively.
  • Utilize assessment tools to track progress, ensuring tailored educational strategies.
  • Create a nurturing environment, promoting social skills and emotional growth.

Education

HIGH SCHOOL DIPLOMA -

Marion high school
Marion, TX
05.2021

Skills

  • Creative Thinking, Team Support, Problem Solving, Communication (Expert), Exceptional Customer Service (Experienced), Strong Organizational (Experienced), Customer Engagement
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Microsoft Excel
  • Complaint handling
  • Documentation
  • Positive attitude
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Money handling
  • Team building
  • Classroom organization
  • Positive reinforcement
  • Parent-teacher communication
  • Lesson planning
  • Curriculum planning
  • Age-appropriate assessment
  • Classroom management
  • Child development
  • Teamwork and collaboration

Timeline

Customer Service Representative

GetInsured.com
10.2025 - Current

TEAM MEMBER

Taco bell
06.2025 - 10.2025

PRESCHOOL TEACHER

crossroads Preschool
05.2021 - 04.2025

HIGH SCHOOL DIPLOMA -

Marion high school
Raven Labrador