Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Raven Lane

Summary

Knowledgeable and dedicated customer service professional with extensive experience in patient/customer relations. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

3
3
years of professional experience

Work History

Fulfillment Center Warehouse Associate

Amazon
11.2023 - Current
  • Improved warehouse efficiency by streamlining inventory management processes.
  • Reduced order processing time through effective organization and prioritization of tasks.
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.

Office Assistant

Wayne Bonlie Holistic Medicine
11.2022 - 04.2023
  • Increased patient satisfaction by providing professional and courteous front desk support.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Server/Table Hostess

Hilton Hotel
12.2021 - 09.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Cashier

Goodwill Chesapeake
01.2021 - 08.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Associate of Arts - Business Administration And Management

The Community College of Baltimore County
06.2020

Associate of Arts - Business Administration And Management

The Community College of Baltimore County
Catonsville, MD
05.2026

Skills

  • Computer Proficiency
  • Microsoft Outlook
  • Documentation
  • Reading Comprehension
  • Report Transcription
  • Multi-Line Phone Talent
  • Team Development
  • Interpersonal Skills
  • Appointment Scheduling
  • Data Entry
  • Complaint Resolution
  • Customer Service

Awards

Sunshine Award : Having the most positive Attitude out of 600 students (2020 Green Street Academy )

Timeline

Fulfillment Center Warehouse Associate

Amazon
11.2023 - Current

Office Assistant

Wayne Bonlie Holistic Medicine
11.2022 - 04.2023

Server/Table Hostess

Hilton Hotel
12.2021 - 09.2022

Cashier

Goodwill Chesapeake
01.2021 - 08.2021

Associate of Arts - Business Administration And Management

The Community College of Baltimore County

Associate of Arts - Business Administration And Management

The Community College of Baltimore County

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Raven Lane