Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Leblanc

Carencro,LA

Summary

Results-driven Call Center Representative skilled in problem-solving and effective communication. Focused on enhancing customer satisfaction through efficient inquiry resolution and team collaboration. Experienced in reducing customer dissatisfaction with decisive communication and targeted solutions. Committed to retaining clients by providing accurate information and thorough documentation.

Overview

17
17
years of professional experience

Work History

Call Center Representative

AND agency
Miami, Florida
04.2022 - 03.2026
  • Resolved customer inquiries via phone and chat support, ensuring timely and accurate assistance.
  • Applied knowledge of company policies and procedures to address customer needs effectively.
  • Collaborated with team members to improve service delivery processes.
  • Managed high volume of calls daily using call management system and web-based communications, ensuring efficient service delivery.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Performed follow-up calls to ensure satisfactory resolution of customer inquiries.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

WENDYS

Cashiers
Lafayette, Louisiana
06.2014 - 08.2015
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
  • Enhanced customer satisfaction by effectively resolving issues with knowledgeable, friendly service.
  • Identified and addressed customer needs promptly to deliver appropriate solutions.

Cashier

McDonald's
Lafayette, Louisiana
04.2009 - 09.2009
  • Operated cash register with accuracy, processing payments by cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
  • Collected payments and provided correct change to maintain customer satisfaction.
  • Greeted customers and addressed questions about store products and services to enhance overall shopping experience.
  • Ensured compliance with health and safety regulations consistently.

Education

High School Diploma -

FRAN VAN
Lafayette, LA
12-2012

MEDICAL ASST - Medical Technology

UNITECH TRAINING ACADEMY
Lafayette, LA
12-2008

Skills

  • Call management
  • Technical support
  • CRM software
  • Escalation procedures
  • Service improvement
  • Relationship management
  • Problem solving
  • Team collaboration
  • Time management
  • Active listening
  • Communication skills

Timeline

Call Center Representative

AND agency
04.2022 - 03.2026

WENDYS

Cashiers
06.2014 - 08.2015

Cashier

McDonald's
04.2009 - 09.2009

High School Diploma -

FRAN VAN

MEDICAL ASST - Medical Technology

UNITECH TRAINING ACADEMY
Raven Leblanc