Raven Lloyd
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and outbound calls sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Care Pulse
Rexburg, ID
12.2023 - 06.2024
- Analyzed data collected and identified trends in survey responses.
- Tracked progress of surveys and maintained accurate records of interviews conducted.
- Managed database of respondent contact details for future surveys.
- Ensured compliance with ethical standards when conducting interviews or collecting data.
Customer Service Representative
Agero
Arlington, TX
02.2023 - 12.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Representative
Concentrix
Newark, CA
01.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Some College (No Degree) - Human Development And Family Science
University of North Texas
Denton, TXSkills
- Inbound and Outbound Calling
- Data Entry
- Positive and professional
- Typing proficiency
- Microsoft Excel
- Complaint resolution
- Grammar
- Active Listening
Timeline
Customer Service Representative
Home Care Pulse
12.2023 - 06.2024
Customer Service Representative
Agero
02.2023 - 12.2023
Customer Service Representative
Concentrix
01.2022 - 12.2022
Some College (No Degree) - Human Development And Family Science
University of North Texas
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