RAVEN MASCOLA-SNYDER
Agawam,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Local Sort Supervisor
United Parcel Service, UPS
06.2022 - Current
- Enhanced team productivity by providing regular training and performance feedback.
- Optimized resource allocation for better utilization of personnel and equipment.
- Resolved customer issues promptly, fostering positive relationships with clients and carriers alike.
- Assisted in recruiting, hiring, and onboarding new employees to build a high-performing team.
- Established clear expectations for team performance while fostering a positive work culture that encouraged continuous improvement.
- Conducted performance evaluations for team members, identifying areas for improvement and growth opportunities.
Shift Supervisor
Starbucks Coffee Company
02.2019 - 11.2021
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Sales Advisor
Warby Parker
11.2021 - 06.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Education
Diploma -
Greater Hartford Academy of the Arts
Hartford, CT06.2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Punctual and Reliable
- Energetic and Enthusiastic
- Training and mentoring
- Mentoring and Coaching
- Flexible Schedule
Volunteer Experience
- Work on behind the scenes set up (prop building, makeup, scene painting) for several school productions
- Make-Up services for actors in Halloween haunted house
- Assisted Make-up artist Dawn Angeletti in doing make-up for multiple events
- Took part in the American Foundation for Suicide Prevention’s charity marathons
Hobbies and Interests
- Music (Singer/Songwriter)
- Costuming/Makeup Artistry (Semi-Professionally)
- Winner of multiple craftsmanship contests at local conventions
- Entirely responsible for own makeup and costuming
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Local Sort Supervisor
United Parcel Service, UPS
06.2022 - Current
Sales Advisor
Warby Parker
11.2021 - 06.2022
Shift Supervisor
Starbucks Coffee Company
02.2019 - 11.2021
Diploma -
Greater Hartford Academy of the Arts
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