Alina Morales
San Bernardino,California
Summary
Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Office Supervisor/Preload Operations Supervisor
United Parcel Service, UPS
01.2022 - Current
- Implemented management decisions to overcome obstacles and tackle unexpected issues.
- Insured customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Dispatched drivers to insure the commitment of service is meet.
- Manage preload employee to insure accuracy of workflow.
- Trained team members on safety habits.
- Oversaw loading and unloading of packages in warehouse.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
Licensed Esthetician
Massage Envy
06.2021 - 01.2022
- Discussed procedures and treatment options with clients.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
Licensed Esthetician
Amazing Lash Studio
06.2019 - 01.2020
- Welcomed clients arriving for appointments.
- Provided clients with knowledge of all cosmetic services being provided.
- Educated patients on a variety of options.
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
Sales Associate, Sales Lead, Cashier, Cashier Lead
Shoe Palace
06.2016 - 04.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Esthetician License - Cosmetology
Salon Success Academy
Redlands, CA09.2018
High School Diploma -
Pacific High School
San Bernardino, CA06.2016
Skills
- Workload prioritization
- Employee Relations
- Staff Supervision
- Relationship Building
- Employee Management
Licensescertificates
- Certified Lash Technician, 06/01/19, Present
- Licensed Esthetician, 05/01/19, Present
- MUD Certified, 06/01/18, Present
Timeline
Office Supervisor/Preload Operations Supervisor
United Parcel Service, UPS
01.2022 - Current
Licensed Esthetician
Massage Envy
06.2021 - 01.2022
Licensed Esthetician
Amazing Lash Studio
06.2019 - 01.2020
Sales Associate, Sales Lead, Cashier, Cashier Lead
Shoe Palace
06.2016 - 04.2018
Esthetician License - Cosmetology
Salon Success Academy
High School Diploma -
Pacific High School
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