Raven Maxfield
The Fresh Grocer
Hawthorne,NJ
1
Certification
17
years of professional experience
Proven multitasker and team collaborator, I excelled at The Fresh Grocer by enhancing customer satisfaction through meticulous attention to detail and superior customer service. Leveraging strong multitasking abilities and a commitment to cleanliness, I significantly contributed to a positive shopping experience, mastering both hard skills like safe food handling and soft skills such as greeting guests with warmth
Work History
Captain Waitress
8 Years 1 Month- Supervised dining room service, coordinating wait staff and ensuring polished guest experiences.
- Managed table assignments, special requests, and timely course delivery during peak service periods.
- Trained new servers on menu knowledge, service standards, and floor procedures.
- Resolved guest concerns promptly, maintaining professionalism and service consistency.
- Coordinated with kitchen staff to streamline order accuracy and meal timing.
- Monitored section readiness, verifying cleanliness, table settings, and overall presentation.
- Supported banquet and event service, adapting workflow to changing guest needs.
Deli Clerk
9 Years 6 Months- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste
- Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Going out as a bartender or waitress on private catering job
- Making and preparing sandwiches
Ride operator
3 Months- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food, and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns
Student dance teacher
6 Years 9 Months- Served as a mentor to aspiring dancers, offering guidance on career opportunities within the field of dance education.
- I started dancing when I was 2 years old and growing up I wanted to share the love and joy of dance with others.
- Expectations and consistently enforcing classroom rules.
- Fostered a positive learning environment by establishing clear
- Developed creative dance routines for recitals, showcasing students' talents and abilities.
- Enhanced student performance by providing individualized feedback and support during practice sessions.
- Communicated regularly with parents regarding student progress, addressing any concerns or questions that arose throughout the semester.
- Increased student interest in dance by introducing various styles, techniques, and cultural influences through diverse lesson plans.
- Implemented effective warm-up exercises to prevent injuries and prepare students for intensive dance sessions.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Provided feedback, guidance and support to students on participation and performance
- Met needs of different students by adapting teaching materials and methods.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success
- Hawthorne Dance School ~ Hawthorne, NJ
- Served as a mentor to aspiring dancers, offering guidance on career opportunities within the field of dance education.
Education
High School Diploma - Culinary Arts
Skills
Provided customer service support with ownership of issue resolution.
Maintained rigorous attention to detail across daily responsibilities.
Managed strong multitasking to maintain productivity across concurrent responsibilities.
Maintained safe food handling standards across food preparation and service processes.
Greeted guests and directed arrivals to appropriate areas.
Managed food running by delivering orders promptly to designated tables and service areas.
Collaborated across teams to support shared goals and delivery schedules.
Managed table setting setup
including placement of tableware and service items.
Maintained cleanliness across assigned areas to uphold operational standards.
Personal Information
Title: Bartender, waitress
Timeline
Captain Waitress
The Tides Estate
09.2018 - CurrentRead More
Deli Clerk
The Fresh Grocer
04.2017 - CurrentRead More
Ride operator
Morey's Piers
06.2016 - 09.2016Read More
Student dance teacher
Hawthorne Dance School
09.2009 - 06.2016Read More
Passaic County Technical Institute
High School Diploma from Culinary Arts
Read More