RAVEN NEAL
ATLANTA,USA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and sales. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Depot
Atlanta
12.2023 - 06.2025
- Processed refunds, exchanges, and escalated complaints in accordance with company policies, maintaining customer satisfaction.
- Exceeded service targets consistently. Implemented efficient problem-solving techniques, resulting in improved customer retention rates.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Documented all call information according to standard operating policies and procedures.
Health Insurance Agent
TTEC
08.2021 - 11.2023
- Educated clients on various health insurance plans and coverage options.
- Assisted clients in completing enrollment applications accurately and efficiently.
- Resolved client inquiries regarding claims, benefits, and policy details promptly.
- Developed customized insurance solutions based on individual client needs and preferences.
Customer Service Representative
Fashion Nova
Atlanta
03.2018 - 07.2021
- Efficiently processed numerous calls, increasing customer retention.
- Trained new team members, improving service quality and team productivity.
- Analyzed customer feedback to identify recurring issues. Proposed data-driven solutions, leading to a notable decrease in complaint volume.
- Processed orders, prepared correspondences, and completed required documentation
Education
COMMUNICATIONS
Clark Atlanta University
Atlanta05.2020
Skills
- Strong Communication
- Conflict Resolution
- Attention to Detail
- Organization
- Call Center Operations
- Multitasking
- Retail Analytics
- Critical thinking
- Customer Satisfaction
- Time management
Timeline
Customer Service Representative
Home Depot
12.2023 - 06.2025
Health Insurance Agent
TTEC
08.2021 - 11.2023
Customer Service Representative
Fashion Nova
03.2018 - 07.2021
COMMUNICATIONS
Clark Atlanta University