Dental professional with experience in managing front desk operations and patient interactions. Expertise in property management. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction.
Overview
7
7
years of professional experience
Work History
Concierge
Atlantic House
Atlanta, GA
06.2022 - 08.2025
Maintained accurate records of guest preferences, enabling personalized service for repeat visits.
Utilized problem-solving skills to address and resolve guest complaints, enhancing overall satisfaction.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Property Manager
17 West Apartments
Atlanta, GA
05.2020 - 06.2022
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Dental Receptionist
North Atlanta Aesthetic Dentistry
Alpharetta, GA
08.2018 - 05.2020
Managed patient scheduling and appointment reminders to optimize office efficiency.
Coordinated insurance verification and handled patient inquiries for seamless service delivery.
Implemented electronic health record system improvements to enhance data accuracy and accessibility.
Trained new staff on front desk procedures and software usage, fostering a knowledgeable team environment.