Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAVEN NEAL

Summary

Dental professional with experience in managing front desk operations and patient interactions. Expertise in property management. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction.

Overview

7
7
years of professional experience

Work History

Concierge

Atlantic House
Atlanta, GA
06.2022 - 08.2025
  • Maintained accurate records of guest preferences, enabling personalized service for repeat visits.
  • Utilized problem-solving skills to address and resolve guest complaints, enhancing overall satisfaction.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Property Manager

17 West Apartments
Atlanta, GA
05.2020 - 06.2022
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.

Dental Receptionist

North Atlanta Aesthetic Dentistry
Alpharetta, GA
08.2018 - 05.2020
  • Managed patient scheduling and appointment reminders to optimize office efficiency.
  • Coordinated insurance verification and handled patient inquiries for seamless service delivery.
  • Implemented electronic health record system improvements to enhance data accuracy and accessibility.
  • Trained new staff on front desk procedures and software usage, fostering a knowledgeable team environment.

Education

Bachelor of Science - COMMUNICATIONS

Clark Atlanta University
Atlanta, GA
05.2020

Skills

  • Conflict Resolution
  • Attention to Detail
  • Organization
  • Customer Satisfaction
  • Data Entry
  • Efficiency
  • Punctuality
  • Interpersonal skills
  • Effective Communication
  • Proficient in Microsoft office
  • Property management
  • Leasing and sales
  • Appointment scheduling
  • Payment processing
  • Front office management
  • Confidentiality

Timeline

Concierge

Atlantic House
06.2022 - 08.2025

Property Manager

17 West Apartments
05.2020 - 06.2022

Dental Receptionist

North Atlanta Aesthetic Dentistry
08.2018 - 05.2020

Bachelor of Science - COMMUNICATIONS

Clark Atlanta University
RAVEN NEAL