Summary
Overview
Work History
Education
Skills
Timeline
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Raven Neal

Baton Rouge,LA

Summary

Dynamic customer service professional with a proven track record in problem resolution and active listening. Committed to enhancing client satisfaction. Prioritizes excellent communication skills, with expertise in appointment scheduling and multitasking. Interpersonal skills that create a pleasant experience for all customers and clients.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Delta Community Credit Union
Atlanta, GA
10.2024 - Current
  • Resolved customer inquiries through effective communication and product knowledge.
  • Implemented process improvements to enhance service delivery and customer satisfaction.
  • Mentored junior staff on best practices in customer engagement and conflict resolution.
  • Analyzed customer feedback to identify trends and recommend actionable solutions.
  • Led initiatives to enhance member experience through personalized service strategies.

Executive Assistant

All Purpose Trucking
Baton Rouge, LA
06.2020 - 08.2024
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

Receptionist

Sweat Houz Sauna Studio
Atlanta, GA
10.2018 - 06.2020
  • Managed front desk operations, greeting clients and ensuring a welcoming atmosphere.
  • Scheduled appointments using scheduling software, optimizing client flow and service delivery.
  • Handled customer inquiries via phone and email, providing accurate information about services.
  • Processed payments and maintained financial records, ensuring accuracy in transactions.

Education

Bachelor of Science - Mass Communication

Clark Atlanta University
Atlanta, GA
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Payment processing
  • Order processing
  • Appointment scheduling
  • Administrative support
  • Calendar management
  • Office management

Timeline

Customer Service Representative

Delta Community Credit Union
10.2024 - Current

Executive Assistant

All Purpose Trucking
06.2020 - 08.2024

Receptionist

Sweat Houz Sauna Studio
10.2018 - 06.2020

Bachelor of Science - Mass Communication

Clark Atlanta University