RAVEN NELSON, LCSW
Glendale,Arizona
Summary
Licensed Clinical Social Worker with demonstrated knowledge of allied companies and community resources pertaining to care and treatment of mental health conditions. Forward-thinking, resourceful and dedicated professional with excellent understanding of reporting, quality assurance and implementing strategic growth strategies with patient care guiding decision making. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Clinical Site Manager
Terros Health
05.2022 - Current
- Conducts regular quality and compliance audits of approximately 25 clinical staff to align with license and accreditation standards
- Provides and documents clinical and administrative supervision, consultation, and mentoring of daily clinical operations
- Uses data and analytics to ensure excellence in patient care
- Monitors clinical program productivity and performance standards while implementing improvement methods for meeting metric standards
- Monitors reporting of hospital utilization and works with clinical staff to identify therapeutic modalities to reduce hospital readmissions
- Interprets and applies agency policies and procedures to assure fluidity within site and resolving conflicts
- Translates organization's strategy into specific objectives and measurable goals
- Considers strategic fit and organizational impacts of decision making
- Assesses current and future challenges while preparing the organization to meet these challenges
- Serves on multiple interdisciplinary teams reviewing patient charts and presenting areas of clinical growth while discussing performance improvement and developing therapeutic programs
- Ensures that clinical staff remain in compliance with all relevant regulatory processes
- Delegates specific tasks in correlation to roles and expectations for all clinical staff
Clinician
Terros Health
05.2019 - 05.2022
- Develop therapeutic relationships with clients
- Completes SMI evaluations and paperwork on clients who are requesting additional assistance
- Facilitate Intensive Outpatient Substance Use group therapy
- Charts progress, maintains clinical records and ensures implementation of treatment and discharge plans for approximately 60 patients at a given time
- Adheres to program guidelines
- Participates effectively as a member of a team in assisting eligible individuals and families meet their needs
- Coordinates care with members of clinical team providing feedback and oversight to individual cases
- Complete intake assessments assessing for mental health and substance use diagnosis
- Participate in treatment planning with each individual and/or family to improve overall health
- Collaborates with all members of the treatment team keeping clients at the center of their care.
Substance Abuse Counselor II
Community Medical Services
04.2018 - 05.2019
- Provide direct services to approximately 100 clients and manage caseload including intakes, individual counseling and crisis prevention and management
- Contribute to weekly treatment team staffing collaborating with colleagues to ensure strongest treatment plan for each patient
- Complete required documentation efficiently and on-time including Mental Health Treatment Plans, intake assessment, treatment plan reviews, biopsychosocial assessment reviews, ASAM assessments, discharge documentation
- Assist clients in gaining privilege levels and being compliant with program policies and expectations
- Coordinate with behavioral health agencies, PCP, rehabilitation facilities, and hospitals ensuring appropriate level of treatment for each client
- Utilize CBT modality working through stages of change with clients.
Youth and Family Specialist
Jewish Family and Children's Services
06.2016 - 04.2019
- Provide in-home and community based intervention and education to support consumers and their families
- Serve as facilitator of Child and Family Team (CFT) meetings while assisting families in understanding the CFT process
- Completes all CFT tasks to support the development of successful meetings including outreach and engagement efforts
- Completes documentation in a timely manner
- Performs on-going case coordination services according to CFT meetings and Behavioral Health Service Plan
- Ensures coordination of Behavioral Health Service with third party agencies such as Child Protective Services, Probation and Parole Departments, Division of Developmental Disabilities, and other providers.
Education
Master of Social Work - Social Work
Arizona State University
Phoenix, AZ05.2019
Bachelor of Science: Criminal Justice -
Northern Arizona University
Flagstaff, AZ05.2016
Skills
- Team Leadership
- Training and Development
- Site Inspection and Management
- Problem-Solving
- Quality Assurance
- Conflict Resolution
- Program Development
- Clinical Chart Auditing
- Performance Management
License Status
Licensed Clinical Social Worker LCSW-21417
Timeline
Clinical Site Manager
Terros Health
05.2022 - Current
Clinician
Terros Health
05.2019 - 05.2022
Substance Abuse Counselor II
Community Medical Services
04.2018 - 05.2019
Youth and Family Specialist
Jewish Family and Children's Services
06.2016 - 04.2019
Master of Social Work - Social Work
Arizona State University
Bachelor of Science: Criminal Justice -
Northern Arizona University
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