Raven Nesbit
Los Angeles,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales, notably at Roscoe's House of Chicken and Waffles. Skilled in customer service management and equipment troubleshooting, excelled in driving team motivation and implementing safety processes. Achieved consistent sales growth by leveraging exceptional service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Cashier Team Lead
Roscoes House Of Chicken And Waffles
10.2015 - 04.2022
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Sales Clerk
Dollar Tree
02.2014 - 09.2015
- Developed strong relationships with customers, driving repeat business and loyalty.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Sales Expert
Mothers Nutritional Center
09.2012 - 08.2014
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Cashier
McDonalds
06.2007 - 07.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Susan Miller Dorsey Senior High School
Los Angeles, CA05.2009
Skills
- Equipment Troubleshooting
- Customer Service Management
- Production Reporting
- Production Scheduling
- Team motivation
- Safety processes and procedures
- Positive Attitude
Timeline
Cashier Team Lead
Roscoes House Of Chicken And Waffles
10.2015 - 04.2022
Sales Clerk
Dollar Tree
02.2014 - 09.2015
Sales Expert
Mothers Nutritional Center
09.2012 - 08.2014
Cashier
McDonalds
06.2007 - 07.2009
High School Diploma -
Susan Miller Dorsey Senior High School
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