Raven Odom
Lubbock,TX
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TWFG Insurance Denise Davis
02.2024 - Current
- Provided quality customer service in a high-volume call center, handling transactions, inquiries, and service sign-ups efficiently
- Demonstrated strong communication skills and professionalism while resolving nearly 500 inquiries weekly, meeting speed and accuracy targets consistently
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Chatham Worth Specialties
02.2024 - 06.2024
- Collaborated with Project Managers and Contractors to provide Division 10 specialty information
- Analyzed construction plans to prepare accurate service quotes
- Created precise submittals from office-generated quotes, managed project closeout documents, warranties for seamless project closure, prepared written communications including invoices, project timelines, and resolutions for clients.
Associate Banker
JP Morgan Chase
08.2022 - 05.2023
- Assisted 50-150 clients daily with deposits, withdrawals, payments, and account updates, ensuring compliance with Code of Federal Regulations for secure account verification
- Managed client interactions by greeting them, directing traffic in the lobby for efficient service, including appointment check-ins, queue management, and scheduling future meetings
- Performed branch operations such as ATM maintenance, Cash Vault exchanges, and daily cash drawer balancing, adhering strictly to bank policies and procedures
- Additionally, promoted and cross-sold various banking products and services to meet client financial needs and goals.
Construction Design Assistant
University of North Texas
07.2021 - 07.2022
- Assisted in creating detailed construction plans and drawings under senior designers' supervision
- Researched building materials and construction methods to inform design decisions
- Used AutoCAD and other design software for precise project drawings
- Coordinated with architects, engineers, inspectors, and contractors to ensure compliance with TAS and ADA guidelines
- Supported project managers in maintaining schedules, budgets, and quality standards during construction
- Received a teamwork award for quickly outfitting over 200 classrooms with new technology and seating arrangements post-COVID-19.
Education
Bachelor of Science - Construction Management
University of North Texas Texas
Denton05.2026
Skills
- AutoCAD (3 years)
- Revit (1 year)
- Python (1 year)
- Inventor (1 year)
- Personal Lines Insurance License (> 1 year)
- ADA and TAS Codes
- OSHA Standards
- Material Procurement and Management
- Blueprint Comprehension
- Adaptable
- Attention to Detail
- Quality Assurance
Passions
- Bullet Journaling
- Piano (Self Taught)
- Cross Stitch/ Embroidery
Timeline
Customer Service Representative
TWFG Insurance Denise Davis
02.2024 - Current
Administrative Assistant
Chatham Worth Specialties
02.2024 - 06.2024
Associate Banker
JP Morgan Chase
08.2022 - 05.2023
Construction Design Assistant
University of North Texas
07.2021 - 07.2022
Bachelor of Science - Construction Management
University of North Texas Texas
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