Raven Pennington
Amarillo,TX
Summary
Motivated and goal-oriented healthcare major with 5 years of experience in customer relations and task-prioritization. Known for excellent communication skills, an eagerness to learn, and a positive attitude. Familiar with medical terminology and experienced in operation of EHR software in compliance with HIPAA regulations.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Texas Roadhouse
01.2021 - Current
- Provide exceptional customer service, ensuring positive dining experiences for all guests.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborate with team members during busy shifts for efficient workflow.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Front Desk Receptionist
Amarillo Family Physicians Clinic
02.2025 - 10.2025
- Addressed patient inquiries and concerns promptly, fostering a welcoming environment for visitors.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated communication between patients and medical staff to ensure accurate information flow.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Associate of Science - General Studies
Amarillo College
Amarillo, TX12-2022
Skills
- Strong work ethic
- Patient relations
- Medical terminology
- HIPAA compliance
- Electronic medical records
- Task prioritization
- Communication
- Problem-solving
- Time management
- Collaboration and teamwork
Timeline
Front Desk Receptionist
Amarillo Family Physicians Clinic
02.2025 - 10.2025
Server/Bartender
Texas Roadhouse
01.2021 - Current
Associate of Science - General Studies
Amarillo College