Raven Reed
Webster,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Perform work order data entry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Garage Door Services
05.2018 - Current
- Enter orders into GDS software system as assigned by Senior Branch Associate
- Properly affix to work orders, file, and archive
- Verify accuracy of item descriptions and prices
- Resolve customer complaints and ensure calls are handled in professional and prompt manner
- Train and assist entry-level customer service by helping them improve their listening skills, communication and multitasking abilities.
- Consistently earned “above average” or “excellent” on-call quality evaluations.
- Promptly handled average of 80 customer support calls and addressed product mishaps, offers, and billing per day with 95% customer satisfaction rate.
- Memorized entire line of company products and services, including prices and customer discounts
- Spanish speaking installer communications
- Confirm correct price, labor, and product assembly work order entries
- Exhibited high energy and professionalism when dealing with clients and staff
- Increased efficiency and team productivity by promoting operational best practices
Education
Some College (No Degree) -
Lockhart High School
Lockhart, TXSkills
- Understanding customer needs
- Trainer
- Strong sense of urgency, responsibility, and dedication
- Verbal and written communication
- Adaptive team player
- Needs assessment
- Marketing
- Data entry and maintenance
Timeline
Customer Service Representative
Garage Door Services
05.2018 - Current
Some College (No Degree) -
Lockhart High School