Raven Ritchie
Food Lion
Harrisonburg,Virginia
15
years of professional experience
Highly motivated and professionally trained Assistant Store Leader with more than 11 years of experience managing and supervising, as well as providing a memorable and pleasant customer experience. Proficient in employee hiring, training and development; compiling and filling out business reports; and creating a customer-focused atmosphere. Significant background in customer service management. Skilled in conflict resolution, communication, and team training. Strong focus on collaboration and delivering results, reliably adapting to changing needs. Known for fostering positive team environments and enhancing customer satisfaction.
Work History
Assistant Customer Service Manager
2 Years 6 Months- Led customer service team to enhance satisfaction through effective training and development programs.
- Developed standard operating procedures for handling customer inquiries, streamlining response times.
- Analyzed customer feedback to identify trends, informing strategic adjustments in service delivery.
- Implemented new inventory management system, improving stock accuracy and reducing discrepancies.
- Mentored junior staff on best practices in conflict resolution and customer engagement techniques.
- Optimized scheduling processes to ensure adequate staffing levels during busy hours and special events.
- Collaborated with management to establish performance metrics, enhancing accountability within the team.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
Assistant Store Leader
1 Year 5 Months- Recruited and hired talented individuals
- Created staff schedules, including approval of time off requests
- Delegated and assigned daily tasks to optimize team workflow
- Addressed employee questions and resolved scheduling issues
- Directly supervised a team of six customer service reps.
- Conducted quarterly new-hire trainings
- Implemented policies to reduce losses due to theft or other types of shrinkage
- Boosted sales by effectively cultivating customer rapport and delivered superior customer service
- Supervised daily operations, directing customer service, inventory, and sales to enhance overall store performance
- Provided up-to-date and accurate reports to the organization
- Arranged and organized staff work schedules around peak operating hours for the organization
Sales Associate
8 Years- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
- Educated and trained staff to equip them with product knowledge, customer service skills, and knowledge of store policies
- Analyzed inventory to determine optimal stock levels
- Engaged in friendly conversation with customers to better serve individual needs
- Built customer loyalty and retention by delivering exceptional shopping experiences
- Created a welcoming environment for customers
- Delivered energetic responses to customers in-store and over the phone, going above and beyond to assess and serve needs
- Answered questions about store policies and addressed customer concerns and complaints
Education
High School Diploma
- Criminal Justice
Skills
Strong organizational and time-management skills
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team
Detail-oriented and able to handle multiple tasks simultaneously
Experience in managing and training employees
Merchandising and organization of store products in an appealing way
Inventory management
including documentation and reporting
Problem-solver
Conflict resolution
Product knowledge
Timeline
Assistant Customer Service Manager
Food Lion
02.2024 - CurrentRead More
Assistant Store Leader
Speedway Gas Station
09.2022 - 02.2024Read More
Sales Associate
7Eleven Stores
01.2012 - 01.2020Read More
Massanutten Technical Center
from Criminal Justice
Read More
Spotswood High School
High School Diploma
Read More