Summary
Overview
Work History
Education
Skills
Timeline
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Raven Rodrigues

New Bedford,MA

Summary

Driven by a commitment to excellence and a focus on customer satisfaction, I leveraged coaching and creative problem-solving skills at TopGolf to enhance team performance and foster a collaborative work environment. My experience spans from facilitating performance improvement to providing critical support in high-paced settings, demonstrating a proven track record of achieving results and improving operational efficiency.

Overview

3
3
years of professional experience

Work History

Team Lead

TopGolf
08.2023 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Bartender/Server

Olive Garden
07.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Dental Assistant

Aspen Dental
06.2022 - 08.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Education

Dental Assistanting - Dental Assisting

Lincoln Technical Institute
Somerville, MA
06.2022

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Cross-Training Capabilities
  • Creative Problem-Solving

Timeline

Team Lead

TopGolf
08.2023 - Current

Dental Assistant

Aspen Dental
06.2022 - 08.2023

Bartender/Server

Olive Garden
07.2021 - Current

Dental Assistanting - Dental Assisting

Lincoln Technical Institute

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Raven Rodrigues