Raven Smith
Fort Worth,Tx
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Lead Operations Associate
Rocketship Education
Fort Worth, Texas
11.2023 - Current
- Assist our principals in making sure our Campus runs smoothly day in and day out. Assist with the Dismissal and Arrival of our students and parents. Partner with recruitment, assert my skills in our cafeteria by feeding our students breakfast and lunch, staying late, and assisting with any functions on and off Campus
- Planned, organized, and monitored the daily activities of the operations staff.
Food Service Manager
Elior North America
Dallas, Tx
05.2022 - 10.2023
- Developed and implemented policies and procedures for food service staff to ensure customer satisfaction and food safety
- Directed hiring, training, and scheduling of food service personnel
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensured compliance with local health regulations related to food safety standards
- Created detailed reports of weekly sales figures and inventory levels for management review
- Monitored employee performance and provided feedback for improvement opportunities
Food Service Manager
Arlington Classic Academy
Arlington, Tx
07.2021 - 09.2022
- Negotiated and maintained contracts with vendors and suppliers to ensure competitive pricing and quality of goods
- Provided guidance on portion sizes when plating meals according to recipes in order to control costs
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation
- Maintained accurate records of all purchases, sales, and daily transactions
- Resolved customer complaints promptly in a professional manner
- Coordinated with other departments to ensure customer satisfaction and efficient operations
Food Service Manager
Idea public school
Fort Worth, Tx
03.2019 - 01.2021
- Conducted frequent checks to verify consistent, high-quality food service
- Arranged for maintenance and repair of cooking equipment and appliances
- Monitored employee performance to ensure quality service delivery
- Ordered necessary ingredients from approved vendors in a timely fashion
- Provided timely feedback on employee performance reviews
- Trained new employees on proper food preparation techniques, safety protocols, and sanitation standards
Food Service Manager
Uplift public schools
Dallas, Tx
06.2015 - 03.2019
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation
- Assisted with recruiting efforts by interviewing job candidates and making hiring decisions
- Coordinated with other departments to ensure customer satisfaction and efficient operations
- Supervised portion control and quantities of preparation to minimize waste
- Reviewed menus periodically based on changing tastes or dietary restrictions among customers
- Ensured compliance with local health regulations related to food safety standards
Floor Supervisor
Amazon
Dallas, Tx
01.2013 - 03.2015
- Demonstrated proficiency in managing a team of employees and providing coaching to ensure excellent customer service
- Organized daily operational tasks, such as assigning duties and monitoring staff performance
- Regularly communicated with upper management regarding progress made towards achieving company objectives
Education
High School Diploma -
Hogan high
Vallejo, ca05.1998
Certification - Culinary Arts
Diablo valley college
CaliforniaSkills
- Verbal and written communication
- Relationship building
- Standard operating procedures
- Resource Allocation
- Safety and Sanitation Standards
- Guest Relations
- Production Records
- Customer Service
- Staff Leadership
- Safe Work Practices
- Customer Needs Assessments
- Teamwork and Collaboration
- Invoice Logging
- Administrative support
References
References available upon request
Timeline
Lead Operations Associate
Rocketship Education
11.2023 - Current
Food Service Manager
Elior North America
05.2022 - 10.2023
Food Service Manager
Arlington Classic Academy
07.2021 - 09.2022
Food Service Manager
Idea public school
03.2019 - 01.2021
Food Service Manager
Uplift public schools
06.2015 - 03.2019
Floor Supervisor
Amazon
01.2013 - 03.2015
High School Diploma -
Hogan high
Certification - Culinary Arts
Diablo valley college