Raven Smith
Memphis,TN
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
DaVita
Memphis, TN
04.2023 - Current
- Composed, edited and typed complex memos and reports with job-related software.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Patient Access Representative
St Francis Hospital
Memphis , TN
10.2019 - 06.2022
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Scanned documents into electronic medical records system.
Patient Service Representative
Tenant healthcare
Memphis , TN
02.2020 - 09.2021
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified insurance information, collected payments, and scheduled appointments.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Maintained accurate records of services provided during each visit or procedure.
- Answered incoming calls in a professional manner.
- Collaborated with clinical and administrative staff to meet patient needs.
Intern
Peachtree Ave dental
Atlanta , GA
08.2015 - 04.2016
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Analyzed company's expenditures and developed financial models.
Education
Associate of Arts - Art
Art Institute of Atlanta
Atlanta , GA08-2019
Skills
- Meeting planning
- Check processing
- Memo preparation
- Mail handling
- Scheduling
- Bookkeeping
- Research
- Filing
- Letter preparation
- Professional and polished presentation
- Business correspondence
- Human resources management (HRM)
- Data entry documentation
- Database administration
- Paperwork drafting
- Report development
- Computer skills
- Deadline oriented
- 10-key proficiency
- Marketing
- Document conversion
- Microsoft
- Patient care advocacy
- Insurance processing
- Schedule management
- [Language] fluency
- Administrative support
- Social media management
- Multitasking and prioritization
- Clerical support
- Recordkeeping
- Internet research
- Dental terminology
- Invoice processing
- Program files maintenance
- Office equipment maintenance
- Patient scheduling
Timeline
Administrative Assistant
DaVita
04.2023 - Current
Patient Service Representative
Tenant healthcare
02.2020 - 09.2021
Patient Access Representative
St Francis Hospital
10.2019 - 06.2022
Intern
Peachtree Ave dental
08.2015 - 04.2016
Associate of Arts - Art
Art Institute of Atlanta