Raven Stewart
Rapid Cash Advances Inc.
Fontana,CA
8
years of professional experience
Motivated professional with diverse experience in customer service and support roles. Known for exceptional active listening and critical thinking skills, ready to leverage expertise in improving customer interactions and driving satisfaction.
Work History
Customer Service Representative
1 Year 1 Month- Resolved customer complaints by identifying issues and implementing effective solutions, improving customer retention.
- Assisted customers with inquiries, delivering timely and accurate responses to enhance customer satisfaction.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Utilized CRM software to track customer interactions and improve service delivery.
- Ensured accuracy of client information by verifying data collected during the application process and updating records.
- Reviewed loan applications for completeness and accuracy, ensuring compliance with lending policies to mitigate risk.
Credit Card Customer Service Representative
1 Year 11 Months- Assisted customers with credit card inquiries, providing accurate information and guidance on account management.
- Handled incoming customer calls regarding credit and accounts receivable, providing assistance and information.
- Resolved billing disputes efficiently, ensuring customer satisfaction and retention through effective communication.
- Processed credit card applications and transactions using internal systems to maintain data integrity and accuracy.
- Assisted clients in activating new cards, fostering increased usage and strengthening relationships with the financial institution.
- Guided customers in navigating online banking platforms and mobile applications to enhance user experience.
- Maintained up-to-date knowledge of promotional offers and credit products to assist customers in decision-making processes.
- Collaborated with team members to streamline workflows, improving service delivery and reducing response times for customer issues.
Cashier Team Lead
3 Years 3 Months- Led cashier team to ensure efficient checkout processes and high customer satisfaction.
- Trained new cashiers on operational procedures, enhancing team performance and service quality.
- Coordinated scheduling for cashiers, ensuring adequate coverage during peak hours for seamless operations.
- Monitored daily sales reports to identify trends and improve cash handling procedures.
- Implemented inventory management practices to minimize discrepancies and optimize stock levels.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Conducted regular audits of cash drawers to maintain accuracy in financial transactions and reporting.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Medical Assistant
1 Year 9 Months- Maintained accurate electronic health records for efficient patient management.
- Assisted in patient intake and registration processes to ensure smooth workflow.
- Supported medical staff during procedures by preparing necessary instruments and supplies.
- Coordinated patient follow-up appointments, enhancing continuity of care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Responded to patient inquiries regarding account balances and payment plans.
- Utilized billing software to input charges and track payments efficiently.
Education
High School Diploma
Skills
Customer service
Call center experience
Client relations
Order processing
Payment processing
Data entry
Data collection
Scheduling
Conflict resolution
Dispute resolution
Follow-up skills
Building rapport
Active listening
Critical thinking
Computer proficiency
Account updating
Timeline
Customer Service Representative
Rapid Cash Advances Inc.
03.2025 - 04.2026Read More
Credit Card Customer Service Representative
Nordstrom
03.2023 - 02.2025Read More
Cashier Team Lead
Smiths Food And Drug
12.2019 - 03.2023Read More
Medical Assistant
The Oncology Institute
02.2018 - 11.2019Read More
Silverado High School
High School Diploma
Read More