Raven Trosclair
Baton Rouge,LA
Summary
Detail-oriented Healthcare and Administrative Professional experienced in hospital patient access, insurance eligibility verification, and confidential medical information management. Enhanced corporate customer operations through effective issue resolution, quality audits, and cross-functional collaboration. Pursuing a Master of Health Administration to advance knowledge in healthcare management, aiming to contribute to process improvement and organizational performance.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Customer Care Outreach Specialist
Vivint
Remote, Louisiana
08.2022 - Current
- Conducted outbound customer outreach to address concerns and resolve issues.
- Collaborate with internal teams and management to coordinate priorities and support operational objectives.
- Provide assistance to team members to ensure customer satisfaction with customer needs and service standards.
- Assist team members on the floor to efficiently address customer needs. on the floor to meet customer needs and service standards.
- Complete call audits, special projects, and detailed reports to support service quality and compliance.
Patient Access Coordinator
Baton Rouge General Hospital
Baton Rouge, Louisiana
01.2019 - 04.2022
- Registered and checked in patients, updated demographic information, and ensured accurate registration records to support efficient patient flow.
- Explained insurance coverage and financial responsibilities to patients and helped resolve related questions.
- Explained insurance coverage and financial responsibilities, addressing inquiries to enhance understanding and support informed decision-making.
- Ensured patient confidentiality by adhering to HIPAA regulations and confidentiality requirements.
Server & Front Desk Associate
Texas Roadhouse
Denham Springs, Louisiana
07.2016 - 01.2019
- Coordinated service needs and resolved customer inquiries in a fast-paced setting, ensuring satisfaction.
- Answered phone calls, took orders, and managed front-desk requests while balancing competing priorities.
- Executed opening and closing duties, setting up dining area and restocking supplies for smooth operations.
- Provided exceptional service to a high volume of daily customers.
Education
Master of Science - Health Administration
University of Phoenix
Phoenix, AZ 08.2025 - 10.2026
Bachelor of Science - Human Sciences
Southeastern Louisiana University
Hammond, LA 08.2018 - 05.2023
Skills
- Patient Registration & Intake
- Insurance Eligibility Verification
- Prior Authorization Processing
- Documentation & Record Accuracy
- HIPAA & Confidentiality
- Call Audits & Reporting
- Customer Outreach
- Salesforce / CRM Experience
- Data Entry
- Cross-Functional Collaboration
- Issue resolution
- Problem Solving
- Time Management
- Communication & Prioritization
Timeline
Master of Science - Health Administration
University of Phoenix
08.2025 - 10.2026
Customer Care Outreach Specialist
Vivint
08.2022 - Current
Patient Access Coordinator
Baton Rouge General Hospital
01.2019 - 04.2022
Bachelor of Science - Human Sciences
Southeastern Louisiana University
08.2018 - 05.2023
Server & Front Desk Associate
Texas Roadhouse
07.2016 - 01.2019