Raven Wiley
Smyrna,TN
Summary
Supportive Team Lead with 10 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
16
16
years of professional experience
Work History
Team Lead
Smile Direct Club
Antioch, TN
01.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Continuously checked products for quality assurance according to strict guidelines.
LEAD BARTENDAR | MUSIC CITY LOUNGE
05.2016 - 09.2018
- Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes
- Cleaned establishment, printed sales reports, counted cash drawers, took inventory to prepare bar for next shift
- Performed general cashiering duties, such as authorizing payments and collecting on tabs
- Managed intoxicated guests and followed alcohol awareness procedures.
ASSISTANT MANAGER
CITY GEAR
01.2016 - 09.2018
- Assisted in recruiting, hiring, disciplining and separation of associates when required
- Assisted in training, coaching and development of staff in customer service and overall sales results
- Managed payroll through effective scheduling for the needs of the business, and to deter theft
- Consistently executed company merchandise directives including ad sets and promotional changes
- Train staff to merchandise and incorporate new receipts into current floor-set.
KROGER
OVERNIGHT STOCK PERSON
01.2012 - 05.2016
- Maintained visually appealing and effective displays for the entire store
- Marked clearance products with updated price tags
- Worked as a team member to provide the highest level of service to customers
- Processed shipments and maintained organized stock shelves.
KEYHOLDER| CHARLOTTE RUSSE
02.2012 - 01.2015
- Oversaw daily opening and closing procedures and helped to optimize daily operations
- Improved customer satisfaction and sales by working with store manager and colleagues
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
Education
Diploma - General Education
Glencliff High School
Skills
- Skills & Abilities
- Superior customer service skills to give patrons the best experience possible and always look for ways to improve that experience Critical thinking skills to evaluate weaknesses and strengths in company’s processes to find ways to improve processes Knowledge of principles and experience with applying those principles to real-world scenarios Expertise with basic office software, teamwork, attention to details, recordkeeping, computer competences, and multitasking
Timeline
Team Lead
Smile Direct Club
01.2019 - Current
LEAD BARTENDAR | MUSIC CITY LOUNGE
05.2016 - 09.2018
ASSISTANT MANAGER
CITY GEAR
01.2016 - 09.2018
KEYHOLDER| CHARLOTTE RUSSE
02.2012 - 01.2015
KROGER
OVERNIGHT STOCK PERSON
01.2012 - 05.2016
Diploma - General Education
Glencliff High School