RAVEN WILLIAMS
Brooklyn,New York
Summary
My Objective is to provide a great client or patient experience. Being helpful kind informative and mastering great communication is a skill. I create memorable experiences and build long term relationships with my clients. I aim to provide a great knowledgable environment that builds a high level of trust and product knowledge.
Overview
20
20
years of professional experience
Work History
Beauty Ambassador Freelancer
Givenchy
New York, NY
01.2025 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Conducted in-depth skin analysis to recommend suitable skincare products for clients, resulting in improved skin health.
- Provided makeup application services for special occasions, ensuring clients looked their best while promoting product usage.
- Collaborated with store management to optimize the presentation of beauty products, driving overall sales performance.
- Increased repeat business through exceptional customer service and follow-up on client needs.
- Supported fellow Beauty Ambassadors during high volume periods or absences, ensuring a seamless customer experience across all touchpoints.
- Secured valuable media coverage for the brand by establishing strong relationships with local publications and bloggers, increasing awareness among potential customers.
- Assisted customers with fragrance selection based on preferences, resulting in increased satisfaction and sales.
- Reduced return rates by thoroughly educating clients about product usage instructions prior to purchase, minimizing dissatisfaction due to misapplication or misunderstanding of results.
- Strengthened brand loyalty by maintaining an up-to-date knowledge of industry trends and offering relevant advice to customers.
- Participated in continuous training and development programs to stay current on industry trends and advancements, ensuring accurate advice was provided to clients seeking guidance.
- Improved team morale and productivity by fostering a positive working environment that encouraged collaboration amongst colleagues.
- Streamlined inventory management processes by accurately tracking stock levels and reporting discrepancies to ensure timely replenishment of merchandise.
- Organized and executed successful product launch events, boosting brand visibility and attracting new customers.
- Contributed to store revenue growth by consistently achieving personal sales targets through strategic upselling techniques.
Freelance Brand Rep
Anastasia
New York, New York
06.2023 - Current
- Visited partnered locations to meet daily objectives.
- Helped clients navigate various product and service offerings.
- Facilitated workshops to strengthen selling points among team members.
- Maintained gondola presentation to ensure visual appeal.
- Generated reports each day to track progress and outcomes.
Primary Care Coordinator
Laseraway
New York, New York
07.2021 - 06.2023
- Coordinated the scheduling of appointments for clients for services such as botox fillers laser hair removal etc.
- Assisted Nurses and Nurse Practitioners with flipping rooms and laying out supplies.
- Upsold packages. Explained benefits of products. Explained packages and promotions by setting up consultations with potential new patients. Set up financing options for clients. Sent out reminders for appointments. Confirmed appointments ahead of time. Kept front desk clean and tidy
Full time Artist / 3rd key
Mac cosmetics
New York, New York
02.2006 - 09.2019
- Directed operations of a 20-member makeup artist team.
- Achieved individual and store objectives consistently.
- Enforced policies and procedures while organizing appointments and delegating tasks to Mua’s.
Education
Cosmetology
William H Maxell
Brooklyn, New York06.2006
Skills
- Client relationship building
- Appointment scheduling
- Skincare consultation
- Makeup application
- Product demonstration
- Event planning
- Cross-selling products
- Brand representation
- Customer education
- Sales management
- Customer service
- Retail experience
- Detail-orientated
- Relationship building
- Training and mentoring
- Goal setting and tracking
- Maintaining client records
- Client engagement
- Skin analysis
- Sales expertise
- Sales proficiency
- Upselling strategies
- Eyebrow styling
- Marketing
- Product demonstrations
- Report generation
- Sales
- Teamwork and collaboration
- Problem-solving abilities
LANGUAGES
English
Limited Spanish
ACHIEVEMENTS
- Best Student Nomination - SEP 2002 - JUNE 2006
- Was nominated most likely to succeed.
Timeline
Beauty Ambassador Freelancer
Givenchy
01.2025 - Current
Freelance Brand Rep
Anastasia
06.2023 - Current
Primary Care Coordinator
Laseraway
07.2021 - 06.2023
Full time Artist / 3rd key
Mac cosmetics
02.2006 - 09.2019
Cosmetology
William H Maxell