Raven Wilson
North Wilkesboro,NC
Summary
Reliable worker that quickly masters new concepts and skills. Passionate about helping people and creating satisfying experiences in a variety of environments. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
9
9
years of professional experience
Work History
Tasting Room Associate
Piccione Vineyards
Ronda, NC
11.2023 - Current
- Conducted weekly inventory of stock items to assess needs for reordering.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized wine tastings for guests, including set up, pouring wines, and cleaning up afterwards.
- Processed customer orders quickly and accurately while maintaining excellent customer service standards.
- Maintained thorough knowledge of wine and wine production processes.
- Greeted visitors to the tasting room, answered questions and provided assistance as needed.
- Created an inviting atmosphere for customers by displaying merchandise attractively and engaging them in conversation about their interests.
Barista/Field Manager
Talia Espresso
North Wilkesboro, NC
05.2022 - 10.2023
- Created signs and displays to advertise store products or events.
- Checked brewing equipment for proper functionality.
- Restocked product displays based on demand and projected sales.
- Provided customers with product details, coffee blends and preparation descriptions.
- Input orders into point of sale system and handled customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Transferred inventory from one location to the next.
- Created weekly bank deposits
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Helped to oversee four locations to ensure proper business protocol and practices.
Barista/Store Manager
Talia Espresso
Elkin, North Carolina
04.2020 - 05.2022
- Oversaw day to day operations
- Built a team through organized training process
- Made daily bank deposits
- Managed scheduling, interviewing, quality control, social media account and merchandising
- Anticipated and addressed customer needs to provide a warm experience
- Coordinate workers to maximize efficiency
- Delivered exceptional care and friendly service
- Maintained inventory (ordering and restocking supplies)
- Supported a diverse team of employees through various circumstances
Barber
Magic Touch Barbershop
Wilkesboro, North Carolina
02.2019 - 02.2020
- Warmly greeted and welcomed clients
- Organized and scheduled clients at their earliest convenience
- Recommended and performed various cosmetic services
- Sanitized work area to North Carolina Barber Board standards
- Met with clients to discuss style preferences and special requirements before treatment.
Barista and Cashier
Talia Espresso
Wilkesboro, North Carolina
06.2016 - 08.2018
- Anticipated and addressed customer needs,
- Supported coworkers as needed
- Delivered exceptional, friendly service
- Received payment for services and properly handle petty cash
- Memorized specifics of all menus
Education
High School Diploma -
Wilkes Community College
Wilkesboro, NC06-2027
Skills
- Customer Service Sales Experience
- Merchandising
- Inventory Management
- Cash Handling
- Social Media Management
- Opening and Closing Duties
- Ordering Procedures
- POS Systems
- Up-Selling
- Beverage Preparation
- Product Displays
- Friendly and Outgoing
- Team Leadership
- New Hire Training
- Positive and Professional
Timeline
Tasting Room Associate
Piccione Vineyards
11.2023 - Current
Barista/Field Manager
Talia Espresso
05.2022 - 10.2023
Barista/Store Manager
Talia Espresso
04.2020 - 05.2022
Barber
Magic Touch Barbershop
02.2019 - 02.2020
Barista and Cashier
Talia Espresso
06.2016 - 08.2018
High School Diploma -
Wilkes Community College
Similar Profiles
Joseph SpadoJoseph Spado
Golf Caddie at John PiccioneGolf Caddie at John Piccione
Ying Wen VerlinichYing Wen Verlinich
Wine Club Assistent Manager at Marchesi VineyardsWine Club Assistent Manager at Marchesi Vineyards
Preston BlalockPreston Blalock
Production Assistant at Uwharrie VineyardsProduction Assistant at Uwharrie Vineyards
Hannah OwingsHannah Owings
Preschool Teacher at Baptist Home Baptist Church PreschoolPreschool Teacher at Baptist Home Baptist Church Preschool
CASEY SHEELERCASEY SHEELER
Assistant Hospitality Manager at Sheetz IncAssistant Hospitality Manager at Sheetz Inc