Raven A. Porter
Shreveport,LA
Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Financial Service Representative II
Barksdale Federal Credit Union
12.2022 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Analyze, evaluate, approve, condition or deny consumer loans which meet the current policies and procedures of the credit union
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Financial Relationship Consultant
Regions Bank
12.2017 - 10.2022
- Maintained up-to-date knowledge of market trends, enabling informed decision-making when advising clients on investment opportunities.
- Balanced teller drawers and ATM cash.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Cage Main Banker
Eldorado Casino
02.2014 - 12.2017
- Audited money drawers and hand or machine-counted large cash values.
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Expedited transactions while mitigating risk by properly verifying guest identification and conducting thorough background checks when necessary.
- Assisted in training new employees on proper cash handling techniques and audit processes, ensuring consistency across all staff members.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
New Hampshire, OH09.2023
AAS - General Studies
Southern University
05.2015
Skills
- Customer Support
- Document Preparation
- Account Servicing
- Cash handling and management
- Regulatory Compliance
- Spreadsheets
- Document and Records Management
- 60 wpm Typing Speed
Military Service
Unites States Navy Reservist, Master At Arms – Navy Security Forces, 08/01/21, Current
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Roles And Responsibilities
Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Certification
CNP - Certified Notary Public (Texas)
Timeline
Financial Service Representative II
Barksdale Federal Credit Union
12.2022 - Current
Financial Relationship Consultant
Regions Bank
12.2017 - 10.2022
Cage Main Banker
Eldorado Casino
02.2014 - 12.2017
Bachelor of Science - Business Administration
Southern New Hampshire University
AAS - General Studies
Southern University
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